Denis Russell
Sandwich
Summary
Professional retail worker with solid experience in delivering high-quality customer service. Proficient in point-of-sale systems, inventory management, and visual merchandising. Known for strong teamwork, adaptability, and results-driven approach. Reliable and focused on meeting and exceeding sales goals in fast-paced environment.
Overview
17
17
years of professional experience
Work History
Full Time Retail Associate
Tree House Brewing Co
Sandwich, MA
05.2025 - Current
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Streamlined checkout processes, reducing wait times and improving overall customer satisfaction.
- Collaborated with management to implement promotional displays, increasing product visibility and sales.
Sales Manager
True North Ale Company
Ipswich, MA
02.2020 - 01.2021
- Introduce True North brand at new accounts and increase sales at existing accounts. Build strong relationships with buyers, owners, and decision makers. Develop and execute promotions at bars/restaurants and in key retail locations. Grow relationships with wholesaler sales reps & managers.
- South Shore/Cape/Islands/Rhode Island
- Developed and executed sales strategies to increase market share and revenue growth.
- Led a team of sales representatives, providing mentorship and training to enhance performance.
- Analyzed market trends and customer feedback to refine product offerings and promotional campaigns.
- Implemented effective inventory management systems to optimize stock levels and reduce waste.
Police Sergeant, Patrol
Bentley University
Waltham, MA
09.2008 - 01.2020
- Supervised daily patrol operations, ensuring adherence to departmental policies and procedures.
- Conducted risk assessments to identify potential threats and developed strategies for community safety initiatives.
- Coordinated training sessions for junior officers, enhancing their skills in conflict resolution and emergency response.
- Managed incident reporting processes, ensuring timely and accurate documentation of events and actions taken.
- Participated in ongoing training programs to remain current on law enforcement trends, tactics, and technologies.
- Conducted regular evaluations of officers'' strengths, weaknesses, and areas for improvement to enhance overall team performance.
BeerTender
Stellwagen Beer Company
Marshfield, MA
08.2019 - 01.2020
- Provided exceptional service and performed in a professional manner at all times. Fluent and efficient with the POS system. Responsible for cash handling and reporting. Sold and stocked merchandise and to-go beer. Adhered to all applicable laws and regulations regarding the service of alcohol. Followed direction as given by the Tap Room Manager.
Brand Ambassador
Craft Collective
Stoughton, MA
02.2019 - 01.2020
- Worked as brand representative at various events and retailers where Craft Collective brands (Single Cut, Finback, Banded, Interboro Brewing and others) were sold or promoted- such as Grand tastings and the Cape Cod Brew Fest.
Education
Bach of Science - Lowell
University of Massachusetts
01.1997
Skills
- TIPS (Training for Intervention ProcedureS)
- Cicerone level 1 “Certified Beer Server”
- Boston Bartenders School
- Reliability
- Customer engagement
- Positive and engaging demeanor
- Verbal and written communication
- Approachability
- Self-directed learning
- Product knowledge expertise
- Proactivity
- Brand representation
Timeline
Full Time Retail Associate
Tree House Brewing Co
05.2025 - Current
Sales Manager
True North Ale Company
02.2020 - 01.2021
BeerTender
Stellwagen Beer Company
08.2019 - 01.2020
Brand Ambassador
Craft Collective
02.2019 - 01.2020
Police Sergeant, Patrol
Bentley University
09.2008 - 01.2020
Bach of Science - Lowell
University of Massachusetts