Denise Bonyeau
Pittsfield
Summary
Results-driven Store Manager with a proven track record in enhancing customer satisfaction and team performance through effective training and mentoring.
Dynamic Store Manager with over 16 years of experience in store operations and team leadership. Skilled in developing operational strategies that enhance customer experience while driving team success. Committed to fostering a culture of excellence for long-term success.
Overview
17
17
years of professional experience
Work History
Store Manager
Barnes & Noble
Pittsfield, MA
08.2009 - Current
- Facilitated staff training and performance management initiatives to drive team success in meeting sales targets.
- Developed and implemented operational strategies to enhance customer experience and store efficiency.
- Managed inventory control processes, ensuring accurate stock levels and timely replenishment.
- Streamlined store layout to optimize product placement
- Mentored staff on customer service best practices, resulting in improved customer satisfaction scores.
- Oversaw daily operations, ensuring compliance with company policies and maintaining high standards of performance.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Education
Bachelor of Science - Business Management
Westfield State University
Westfield, MASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store merchandising
- Team leadership and coaching
- Friendly and positive
- Team leadership
- Store opening and closing
- Training and mentoring
- Customer service management
- Store operations
Accomplishments
- Collaborated with Area Store Managers in the development of Booksellers as the People Cluster Support.
- Acted as Recruiter for Area Stores in filling Position openings
Timeline
Store Manager
Barnes & Noble
08.2009 - Current
Bachelor of Science - Business Management
Westfield State University