Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dennis Borrero

Chicopee

Summary

Professional with a diverse background in customer service, law enforcement, and banking. Strengths include enhancing customer satisfaction through personalized service and bridging communication gaps using bilingual skills. Demonstrates technical troubleshooting expertise alongside a commitment to public safety and community engagement.

Overview

14
14
years of professional experience

Work History

Patrol Officer (Honorable Retired)

Springfield Police Department
Springfield
05.2016 - 11.2024
  • Ensured public safety through regular patrols, effective traffic control, and crime prevention measures. Honed interpersonal skills in diverse community interactions.

Technician

Mastec- DirecTV
Manchester
12.2015 - 05.2016
  • Installer
  • Customer service
  • Technical troubleshooting expertise

Cashier/check cashing clerk

Spirit Shoppe Liquor Store
Springfield
09.2015 - 05.2016
  • Customer service

Personal Banker Sales ( Regular Customers & Business Customers)

Nuvo Bank (Commercial Based Bank)
Springfield
10.2015 - 12.2015
  • Managed banking needs for both regular and business customers, enhancing customer satisfaction through personalized service.

Professional Teller - Sales ( Regular Customers & Business Customers)

Bank Of America
Springfield
11.2013 - 10.2015

Shipping and Receiving/ Electronic Supervisor

Sears
Springfield
12.2010 - 07.2014
  • Coordinated shipping and receiving operations, contributing to efficient store logistics and inventory management. Served as Electronic Sales Supervisor, leading sales initiatives and loss prevention efforts.

Operator in a Bindery room

Monroe Staffing Temp Agency (Vertis Press Co.)
E. Long meadow
06.2010 - 09.2010

Education

Springfield Police Academy Diploma -

Springfield Police Academy
Springfield, MA
05-2016

HVAC Certificated -

Springfield Technical Community College
Springfield, MA

Electric Engineer Associate Degree -

Technological Instituted of Puerto Rico
Manatí, PR

Skills

  • Proficient in Microsoft Word
  • Proficient in PowerPoint
  • Bilingual (English-Spanish)
  • Computers
  • Motorized Material Handling Equipment License
  • Money Handling- Banking
  • Customer Service
  • Traffic control
  • Crime prevention
  • Integrity and honesty
  • First Aid/CPR
  • Multitasking capacity
  • Conflict resolution
  • Team collaboration
  • Problem-solving
  • Technical troubleshooting expertise

Timeline

Patrol Officer (Honorable Retired)

Springfield Police Department
05.2016 - 11.2024

Technician

Mastec- DirecTV
12.2015 - 05.2016

Personal Banker Sales ( Regular Customers & Business Customers)

Nuvo Bank (Commercial Based Bank)
10.2015 - 12.2015

Cashier/check cashing clerk

Spirit Shoppe Liquor Store
09.2015 - 05.2016

Professional Teller - Sales ( Regular Customers & Business Customers)

Bank Of America
11.2013 - 10.2015

Shipping and Receiving/ Electronic Supervisor

Sears
12.2010 - 07.2014

Operator in a Bindery room

Monroe Staffing Temp Agency (Vertis Press Co.)
06.2010 - 09.2010

Springfield Police Academy Diploma -

Springfield Police Academy

HVAC Certificated -

Springfield Technical Community College

Electric Engineer Associate Degree -

Technological Instituted of Puerto Rico
Dennis Borrero