Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Dennis Rose

Boston

Summary

Dynamic Parts Manager with a proven track record at Imperial Toyota, excelling in inventory control and digital sales optimization. Enhanced operational efficiency through data-driven demand analysis and vendor partnerships. Recognized for cultivating strong customer relationships and achieving sales goals while maintaining a positive team environment.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Parts Manager

Imperial Toyota
10.2019 - Current
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Ordered parts for customers, repair shops, and service departments for use in Toyota Vehicles.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
  • Monitored website traffic and customer reviews to evaluate responses to site updates.
  • Established and maintained e-commerce website to promote and sell products.

Parts Manager

DCH Toyota of Milford
11.2018 - 10.2019
  • Ordered parts for customers, repair shops, and service departments for use in Toyota Vehicles.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Provided timely, insightful and accurate reports to upper management.
  • Partnered with managers to implement operational enhancements for paperwork processing.
  • Supervised and trained staff on product knowledge and customer service.
  • Met or exceeded sales goals and worked as team player in supporting other sales.
  • Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
  • Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.

Parts Manager

Westboro Toyota
05.2015 - 09.2018
  • Ordered parts for customers, repair shops, and service departments for use in Toyota vehicles.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained working knowledge of company products, services and promotions.
  • Analyzed customer feedback to identify areas of improvement in online shopping experience.
  • Created promotional campaigns to boost sales and drive customer loyalty.
  • Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.

Parts Manager

Ira Toyota
02.2007 - 05.2015
  • Ordered parts for customers, repair shops, and service departments for use in Toyota vehicles
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established team priorities, maintained schedules and monitored performance.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Parts Counter Person

RH Long Motor Sales
06.1997 - 02.2007
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Ordered parts for customers, repair shops.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Stocked and managed stock of parts.
  • Ordered parts from various distributors to fulfill demands.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Researched vehicles and parts via physical catalogs and electronic means.

Education

High School Diploma -

Joseph P Keefe Technical High School
Framingham, MA

Skills

  • Inventory control
  • Point of sale system management
  • Data-driven demand analysis
  • Vendor partnership development
  • Digital sales optimization

Certification

Certified Master Toyota Parts Manager

Languages

English
Native or Bilingual

Interests

During My free Time I Walk dogs and also Dog sit Caring for dogs provides me the desire to keep myself active I also love traveling the world I only started traveling about 10 years ago so I have a lot more to see

Timeline

Parts Manager

Imperial Toyota
10.2019 - Current

Parts Manager

DCH Toyota of Milford
11.2018 - 10.2019

Parts Manager

Westboro Toyota
05.2015 - 09.2018

Parts Manager

Ira Toyota
02.2007 - 05.2015

Parts Counter Person

RH Long Motor Sales
06.1997 - 02.2007

High School Diploma -

Joseph P Keefe Technical High School
Dennis Rose