Dennis Rose
Boston
Summary
Dynamic Parts Manager with a proven track record at Imperial Toyota, excelling in inventory control and digital sales optimization. Enhanced operational efficiency through data-driven demand analysis and vendor partnerships. Recognized for cultivating strong customer relationships and achieving sales goals while maintaining a positive team environment.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Parts Manager
Imperial Toyota
10.2019 - Current
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Ordered parts for customers, repair shops, and service departments for use in Toyota Vehicles.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Monitored website traffic and customer reviews to evaluate responses to site updates.
- Established and maintained e-commerce website to promote and sell products.
Parts Manager
DCH Toyota of Milford
11.2018 - 10.2019
- Ordered parts for customers, repair shops, and service departments for use in Toyota Vehicles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Provided timely, insightful and accurate reports to upper management.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Supervised and trained staff on product knowledge and customer service.
- Met or exceeded sales goals and worked as team player in supporting other sales.
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
- Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
Parts Manager
Westboro Toyota
05.2015 - 09.2018
- Ordered parts for customers, repair shops, and service departments for use in Toyota vehicles.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained working knowledge of company products, services and promotions.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Created promotional campaigns to boost sales and drive customer loyalty.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
Parts Manager
Ira Toyota
02.2007 - 05.2015
- Ordered parts for customers, repair shops, and service departments for use in Toyota vehicles
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Parts Counter Person
RH Long Motor Sales
06.1997 - 02.2007
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Ordered parts for customers, repair shops.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Stocked and managed stock of parts.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
Education
High School Diploma -
Joseph P Keefe Technical High School
Framingham, MASkills
- Inventory control
- Point of sale system management
- Data-driven demand analysis
- Vendor partnership development
- Digital sales optimization
Certification
Certified Master Toyota Parts Manager
Languages
English
Native or Bilingual
Interests
During My free Time I Walk dogs and also Dog sit Caring for dogs provides me the desire to keep myself active I also love traveling the world I only started traveling about 10 years ago so I have a lot more to see
Timeline
Parts Manager
Imperial Toyota
10.2019 - Current
Parts Manager
DCH Toyota of Milford
11.2018 - 10.2019
Parts Manager
Westboro Toyota
05.2015 - 09.2018
Parts Manager
Ira Toyota
02.2007 - 05.2015
Parts Counter Person
RH Long Motor Sales
06.1997 - 02.2007
High School Diploma -
Joseph P Keefe Technical High School