Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Denton Garrett

1162 Brook Rd

Summary

Dynamic Account Manager with a proven track record at Northeast Security Inc, excelling in client relationship management and financial reporting. Adept at resolving conflicts and enhancing customer satisfaction, I effectively coordinated security services and prepared proposals, ensuring compliance and fostering strong partnerships. Committed to delivering exceptional results through effective communication and attention to detail.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Account Manager

Northeast Security Inc
Westwood
06.2022 - Current
  • Managed client relationships to ensure satisfaction and retention.
  • Coordinated security service schedules with team members and clients.
  • Assisted in preparing proposals for new security contracts and services.
  • Developed and maintained accurate client records in the database system.
  • Responded to customer inquiries to provide timely support and information.
  • Collaborated with team on training sessions for new security protocols.
  • Facilitated communication between clients and security personnel effectively.
  • Resolved customer complaints in a timely manner.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Maintained accurate records of all customer interactions in the CRM system.
  • Prepared monthly financial statements for each account.
  • Onboarded new team members to integrate into organization.
  • De-escalated customer interactions by providing alternative solutions to issues.
  • Ensured compliance with industry regulations when dealing with clients.
  • Provided technical support to customers when needed.

Site Supervisor

Securitas Security Services USA
Boston
01.2020 - 06.2022
  • Supervised security operations at client sites to ensure safety protocols were followed.
  • Trained and mentored security personnel on procedures and emergency responses.
  • Conducted regular inspections of premises to identify potential security risks.
  • Coordinated with law enforcement for incidents requiring external assistance.
  • Developed incident reports and documentation for management review and analysis.
  • Facilitated communication between clients and security teams to address concerns promptly.
  • Established and maintained close working relationships with staff, clients and vendors.
  • Supervised projects to uphold schedule requirements and quality demands.
  • Organized daily workflow for the team, ensuring tasks were completed on time and within budget.
  • Communicated daily progress and incident reports to clients and corporate offices.
  • Coordinated material deliveries from suppliers according to project needs.
  • Complied with safety procedures and monitored team members for adherence to safety protocols on job sites.
  • Assisted in resolving conflicts between subcontractors, vendors or clients as required by management.
  • Resolved work issues and team conflicts to promote progress on complex projects.
  • Investigated accidents or near-miss incidents; documented findings in an incident report form.
  • Ensured that all personnel wore appropriate personal protective equipment while working at construction sites.
  • Trained and monitored employees to teach daily tasks and improve performance.
  • Kept production team moving forward for progress in daily site operations.

Armed and Unarmed Hotel Guard

Omnium Protection Group
Waltham
10.2017 - 01.2020
  • Conducted routine patrols to ensure safety of premises and personnel.
  • Responded promptly to alarms and emergency situations to mitigate risks.
  • Monitored access points to maintain security and prevent unauthorized entry.
  • Prepared detailed reports documenting incidents and security breaches for review.
  • Assisted in training new guards on protocols and emergency procedures.
  • Collaborated with law enforcement during investigations and incident responses.
  • Utilized surveillance systems to monitor activities and identify potential threats.
  • Enforced company policies to promote a secure environment for clients and staff.
  • Operated radio communication systems for coordination with co-workers and supervisors.
  • Conducted security checks and patrols to ensure the safety of personnel and property.
  • Provided crowd control during special events at the facility.
  • Responded quickly to emergency situations such as fires, medical emergencies, disturbances.
  • Observed behavior patterns in order to identify potential criminal activity or threats.
  • Maintained daily logs of activities with detailed reports when necessary.
  • Assisted in controlling access to restricted areas.
  • Investigated suspicious activities or incidents on premises.
  • Monitored buildings and grounds by examining doors, windows and gates to confirm locked and secured status.
  • Enforced all laws, rules, regulations, and procedures pertaining to the protection of persons and property.
  • Interacted with customers in a professional manner while providing assistance as needed.
  • Prepared written documentation related to incident reports.
  • Maintained proper paperwork to provide accurate incident records.
  • Provided information regarding facility policies and procedures to visitors.
  • Monitored surveillance equipment for suspicious activities or persons.
  • Reported any violations of policy and law to management immediately.
  • Managed traffic flow throughout parking lots and other areas of the facility.
  • Conducted training sessions for new guards on company policies and procedures.
  • Administered first aid to provide immediate emergency care.
  • Completed monthly security audits ensuring all security measures were up-to-date and effective.
  • Confronted unapproved individuals for questioning to determine course of action.
  • Collaborated with officials to establish action plans to provide safe environment and immediate response to threats and emergencies.
  • Participated in drills designed to test safety protocols in case of an emergency situation.
  • Assisted with investigations when needed.
  • Performed searches of people, vehicles, and buildings as required by law or policy.
  • Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
  • Conducted routine patrols of the premises to check for irregularities and to inspect protection devices and fire control equipment.
  • Answered telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.
  • Monitored CCTV systems to ensure safety and security of premises.

Education

Bachelor of Arts - Communications/Broadcasting

Morris College
Sumter, SC
05-1996

Skills

  • Client relationship management
  • CRM software
  • Proposal preparation
  • Financial reporting
  • Regulatory compliance
  • Customer relationship management
  • Account management
  • Team leadership
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Time management
  • Attention to detail
  • Customer needs assessment

Affiliations

  • Currently taking classes to pursue Masters Degree

Certification

  • Class A Large Capcity License to carry
  • Former Constable of Boston 2 years

References

References available upon request.

Timeline

Account Manager

Northeast Security Inc
06.2022 - Current

Site Supervisor

Securitas Security Services USA
01.2020 - 06.2022

Armed and Unarmed Hotel Guard

Omnium Protection Group
10.2017 - 01.2020

Bachelor of Arts - Communications/Broadcasting

Morris College

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Denton Garrett