Deqa Ahmed
Boston
Summary
With over 10 years of experience in human resources across the tech, consulting, and healthcare industries, dedicated to creating a supportive, diverse, inclusive, and engaging work environment. Joined IBM through their acquisition of Santaca, Inc. and served as a Strategic Business Unit Partner. In current role at IBM, providing valuable advice and counsel on a wide range of HR issues and challenges faced by managers, executives, and employees at all levels. Leveraging expertise in people processes, communication, and various HRIS programs to collaborate closely with the broader HR ecosystem, driving strategic initiatives and actively supporting unit managers in enhancing employee engagement. Ultimate mission is to empower individuals to reach their full potential while fostering a culture of collaboration, innovation, and excellence within IBM.
Overview
17
17
years of professional experience
Work History
Strategic HR Unit Business Partner
IBM
06.2023 - 05.2024
- Provide a trusted leadership on broad range of HR issues and challenges faced by multiple levels of managers, executives and employees.
- Drive the successful roll out of various HR programs related to benefits, compensation, rewards and recognition, employee development and career progression and performance management.
- Enable and assist managers and executives as they drive organizational change, build organizational capability, and drive a high-performance culture.
- Partner with the broader HR ecosystem on strategic initiatives.
- Actively support employee engagement activities in one or more of our key strategic locations including planning, organizing and/or speaking at events.
People and Operations Manager
Sentaca, Inc.
08.2012 - 05.2023
- Owned all facets of people operations that enabled an effective employee experience from on-boarding to off-boarding.
- Building and improving an efficient end to end HR operations team with a focus on quality & customer service.
- Managed vendor relationships to improve benefits offerings.
- Oversaw the successful implementation of a new HRIS system, streamlining benefits management and enrollment processes for 120 employees located in different states in the US.
- Ensured compliance with changing healthcare laws, mitigating risk and avoiding potential fines.
- Analyzed, researched and interpreted benefit plan designs, their competitiveness and associated cost structure.
- Managed and processed all changes to group health/dental/vision and 401k plans.
- Oversaw the development and maintenance of People programs, employee handbook and policies & procedures to ensure compliance with federal and state laws.
- Partner with the HRIS team to maintain data integrity, develop workflows, update system automations, rollout training and guides for managers and employees.
- Built a metrics-driven organization that leverages reporting, dashboards, and SLA tracking to provide actionable insight on service delivery, operations accuracy, and effectiveness to leadership.
- Address questions and problem solve for escalated employee matters and serve as primary contact for all HR matters.
- Engage with legal counsel as appropriate and identify employee issues that require escalation.
- Work closely with executive leadership to advise on and align compensation decisions, policy interpretation and job evaluations.
Recruiter
MOCA Systems, Inc.
10.2011 - 08.2012
- Establishing recruiting needs through meeting with managers
- Draft, place and administer job postings
- Using social media boards to network and recruit qualified professionals
- Managing recruitment process and ensuring candidates meet hiring manager's needs and requirements by pre-screening
- Drafting offer letters
- Following up and verifying new hire documents and notifying appropriate departments of new hire
- Organizing new hire training
- Providing ongoing support to all new employees and recruiting managers
International Recruitment Coordinator (Project Lead)
Northwest London Hospitals NHS Trust
10.2009 - 03.2011
- Organized the logistics and processes for recruiting 300 Filipino/Indian Nurses between 2009 and 2010
- Successfully launched recruitment events
- Structured and implemented programs in the areas of training, benefits packages, incentives and new-employee orientation
- Fostered a teamwork/open-door environment conducive to positive dialogue across the organization
- Personal efforts were cited as the driving force behind the successful launch of two major Recruitment Events in London
- Negotiated approximately 150 salary offers
- Revised job descriptions across all levels and 50+ categories
Human Resources Advisor
Imperial College Healthcare NHS Trust
01.2008 - 01.2009
- Posting vacancies online, short listing and inviting candidates for interviews
- Performed background checks on candidates
- Regularly advised staff on organization policies with emphasis on Maternity / Paternity leaves
- Entered new recruits on to the payroll system
- Trained 25-member management team in using a new HR tools rolled out to be used by all healthcare providers
- Devised creative and cost-effective incentive and morale boosting programs (including special events) that increased employee satisfaction and productivity
Scheduler for Operating Theaters
Imperial College Healthcare NHS Trust
01.2007 - 01.2008
- Ensured patients are received in the department promptly to assist in theater utilization, and accurately recorded admissions on the Theater-man system when required
- First line of contact for the coordinators of private healthcare inpatients to facilitate short notice and emergency requests for operating time and facilitate private patient bookings undertaken in day surgery
- Ensured that booked private patient procedures match actual procedures undertaken and inform private healthcare business office supervisor
- Informed private healthcare business office supervisor of all prosthetic and disposable costs incurred in theatres and ensure cross referencing takes place
- Attended Customer Care courses as appropriate
Education
Brighton And Hove City College
Brighton And Hove, UKOccupational Therapy
Brunel University
Uxbridge, UKSkills
- Human Resources (HR)
- Benefits Program Design
- Compensation Strategy Development
- Salary Benchmarking
- HRIS (Human Resource Information Systems) Proficiency
- Data Analysis and Reporting
- Regulatory Compliance and Labor Law Knowledge
- Budgeting and Financial Planning
- Vendor Management
- Employee Communication and Education
Languages
English
Native or Bilingual
Timeline
Strategic HR Unit Business Partner
IBM
06.2023 - 05.2024
People and Operations Manager
Sentaca, Inc.
08.2012 - 05.2023
Recruiter
MOCA Systems, Inc.
10.2011 - 08.2012
International Recruitment Coordinator (Project Lead)
Northwest London Hospitals NHS Trust
10.2009 - 03.2011
Human Resources Advisor
Imperial College Healthcare NHS Trust
01.2008 - 01.2009
Scheduler for Operating Theaters
Imperial College Healthcare NHS Trust
01.2007 - 01.2008
Brighton And Hove City College
Occupational Therapy
Brunel University
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