Derek Glass
Worcester
Summary
Bilingual English and Spanish-speaking professional with experience in customer service, education support, and fast-paced work environments. Skilled in communication, organization, multitasking, and assisting diverse groups of people with professionalism and patience. Experienced working with children, including students with special needs, while maintaining strong teamwork and problem-solving abilities. Currently pursuing a degree in Business Administration at MassBay Community College and seeking remote customer support or administrative opportunities.
Overview
4
4
years of professional experience
Work History
School Bus Monitor
Framingham Public Schools
Framingham, MA
02.2026 - Current
- Monitored student behavior to ensure safety during transportation
- Assisted in implementing safety protocols for bus riders
- Supported drivers by managing boarding and disembarking processes
- Communicated effectively with students, parents, and staff regarding schedules
Student Aide
Framingham Public Schools
Framingham, MA
08.2025 - 11.2025
- Assisted teachers with classroom management and instructional support.
- Organized and maintained educational materials for student access and use.
- Supervised students during lunch and recess, ensuring a safe environment.
- Provided administrative support, including data entry and record keeping.
Retail Sales Associate Cashier
Marshalls
Framingham, MA
11.2023 - 02.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating merchandise and provided product information.
- Maintained cleanliness and organization of sales floor and cash register areas.
- Collaborated with team members to achieve daily sales goals and enhance customer experience.
Customer Service Cashier
Wegmans Family Food Markets
Natick, MA
04.2022 - 05.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing accurate product information and recommendations.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Managed cash register operations, ensuring accuracy during cash handling and balancing at shift end.
Education
Associate of Science - Business Administration And Management
MassBay Community College
Wellesley, MA05.2029
Skills
- Strong work ethic
- Respectfulness
- Patience and empathy
- Child supervision
- Study strategies
- Leadership qualities
- Peer mentoring
- Initiative-taking
- Quick learner
- Customer service
- Cleanliness and hygiene
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Bilingual: English & Spanish
- Canva & Basic Adobe Platforms
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
School Bus Monitor
Framingham Public Schools
02.2026 - Current
Student Aide
Framingham Public Schools
08.2025 - 11.2025
Retail Sales Associate Cashier
Marshalls
11.2023 - 02.2024
Customer Service Cashier
Wegmans Family Food Markets
04.2022 - 05.2023
Associate of Science - Business Administration And Management
MassBay Community College