Derek Kenney
Billerica,MA
Summary
Experienced service professional with exceptional customer service skills seeking an opportunity to be a part of a growing company. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Deli Cook
Beth Israel Lahey Clinic
06.2024 - Current
- Restocked stations and supplies during slower periods between rushes.
- Followed recipes and cooking techniques for consistent results.
- Used cost-saving measures to maximize profits.
- Developed deep understanding of menu items and ingredients.
- Trained new team members on kitchen operations and safety protocols.
- Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
Food Service Worker
Beth Israel Lahey Clinic
10.2023 - 06.2024
- Stocked assigned stations accurately
- Double checks that patient names and room number on the menu matches with the patient on the floor when delivering all trays to ensure accurate identification of the patient.
- Learned other teammates' work tasks to train as backup.
- Developed and maintained positive relationships with customers to enhance service.
- Cleaned and organized kitchen, dining and service areas.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Call Canter Agent
Newpro Home Solutions
02.2023 - 06.2023
- Deliver an exceptional first impression to the customer
- Proactively make outbound phone calls to prospective clients with the goal of setting an in home appointment to promote Newpro’s products and services
- Track customer interactions using Salesforce (CRM)
Diet Aid
Carlton Willard Village
07.2022 - 02.2023
- Stock Kitchens throughout the complex
- Prepares various food and beverage products for meal service
- Assists in meal service and delivery for residents of Carlton Willard
- Consistently maintains a clean and sanitary work environment
- Provide support for any other tasks needed to serve residents
Kitchen Utility
Carlton Willard Village
10.2019 - 06.2020
- Worked in Dish room and Tray-line
- Assisted co-workers with daily tasks
- Maintained a clean workspace
- Delivered meals throughout the facility
- Assisted with meal service and prep work
Seasonal Driver
UPS
10.2017 - 01.2018
- Attend morning safety meeting
- Check for route instructions and ensure all pick up information is accurate
- Complete vehicle safety inspection
- Deliver all packages in a timely manner while providing excellent customer service
- Upon return drop off all incorrectly loaded packages with clerk
Line Cook/Prep Cook
TD Garden / Delaware North
08.2017 - 10.2017
- Check and complete daily prep list properly set up workstation with prepared items for service
- Check daily menu for chef special and create tasting sample
- Worked on sauté, grill, and pizza stations
- Meticulously clean work area and create a list of items needed for inventory
Meat Team Member
Whole Foods Market
04.2016 - 07.2017
- Consistently check meat cases for vacancies
- Prepare and cut certain products to be distributed and also stored for back up
- Assist customers with product selection and provide top quality service
- Check each refrigerator and meat case to maintain the proper temperature
- Breakdown and clean each machine and workspace at the end of the night
Financial Representative
New York Life
05.2014 - 08.2015
- Developed and Implemented business and marketing plans
- Prospects for potential clients
- Discuss financial concerns and needs of individuals
- Present potential solutions using our world class suite of products and services
- Developed my professional skills and knowledge
Regional Sales Director
Columbia Management
05.2010 - 02.2014
- I was responsible for covering (KS,MO,W.IL) and select RIA's in the independent channel
- Proactively made phone calls to financial advisers with the goal of learning about their business and how we could partner with them
- Presented product solutions
- Built strong business relationships
- Was a liaison between clients and Columbia's retirement resource center
- Completed and presented competitive investment analysis
- Hosted territory specific conference calls with portfolio managers, Competed in sales presentation contests
Dealer Marketing Representative
Putnam Investments
02.2008 - 02.2009
- Worked on a team receiving inbound product and market specific inquiries
- Discussed mutual funds and market conditions
- Worked hand in hand with Regional Sales teams and other firm resources to deliver the most focused results
- Prepared investment hypothetical illustrations
- Presented investment and market material to advisers
- Participated in sales presentation contests
Education
Some college - Business Administration
Middlesex Community College
Bedford, MA01.2004
Skills
- Excellent Customer Service
- Team player
- Client focused
- Microsoft Office
- Strong Communication and verbal skills
- Customer consulting
- Follow-up skills
- Inbound and outbound calling
- CRM system proficiency
- Time management
- Relationship building
Timeline
Deli Cook
Beth Israel Lahey Clinic
06.2024 - Current
Food Service Worker
Beth Israel Lahey Clinic
10.2023 - 06.2024
Call Canter Agent
Newpro Home Solutions
02.2023 - 06.2023
Diet Aid
Carlton Willard Village
07.2022 - 02.2023
Kitchen Utility
Carlton Willard Village
10.2019 - 06.2020
Seasonal Driver
UPS
10.2017 - 01.2018
Line Cook/Prep Cook
TD Garden / Delaware North
08.2017 - 10.2017
Meat Team Member
Whole Foods Market
04.2016 - 07.2017
Financial Representative
New York Life
05.2014 - 08.2015
Regional Sales Director
Columbia Management
05.2010 - 02.2014
Dealer Marketing Representative
Putnam Investments
02.2008 - 02.2009
Some college - Business Administration
Middlesex Community College
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