Derek Prak
Dracut
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Manager
Olive Garden Restaurant
06.2022 - Current
- Handle administrative tasks such as inventory management, placing supply orders, managing budgets, and creating schedules for the front-of-house staff.
- Ensure compliance with company policies, procedures, and standards. This includes upholding food safety standards, labor laws, and other relevant regulations.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Able to train new employees, conduct ongoing training sessions, and provide guidance to ensure that the staff delivers consistent service aligned with Olive Garden's standards. They also motivate and support team members to enhance their performance.
Certified Trainer
Olive Garden Restaurant
09.2020 - 07.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Planned and implemented courses of instruction accounting for individual strengths and final objectives.
- Maintained organization of documents, materials, and equipment.
Route Manager
Orkin Pest Control
02.2019 - 03.2020
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
Education
Criminal Justice
Fitchburg State University
Fitchburg, MABusiness Administration And Management
Middlesex Community College - Bedford
Bedford, MAHigh School Diploma -
Dracut Senior High School
Dracut, MA06.2017
Skills
- Team Leadership
- Workplace Safety
- Crew Leadership
- Employee Supervision
- Multitasking and Organization
- Problem-Solving
- Critical Thinking
- Goal-Oriented
Certification
CPR & AED
American Health Care Academy Nov 2022
ServSafe Allergens
ServSafe Nov 2022
Food Safety Manager Certification
National Registry of Food Safety Professionals (NRFSP) Sep 2022
Languages
Cambodian
Professional Working
Timeline
Service Manager
Olive Garden Restaurant
06.2022 - Current
Certified Trainer
Olive Garden Restaurant
09.2020 - 07.2022
Route Manager
Orkin Pest Control
02.2019 - 03.2020
Criminal Justice
Fitchburg State University
Business Administration And Management
Middlesex Community College - Bedford
High School Diploma -
Dracut Senior High School
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