Summary
Overview
Work History
Education
Skills
Timeline
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Derek Roczynski

Woburn

Summary

Dedicated Manager/employee with more than 30 years at Baystate Pool Supplies, excelling in team leadership and customer service. Skilled in relationship building, staff training, and performance optimization, enhancing branch productivity and customer satisfaction. Expert in sales and employee development, consistently achieving goals through strategic planning and execution.

Overview

32
32
years of professional experience

Work History

Branch Manager

Baystate Pool Supplies
02.2008 - 02.2025
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Maintained friendly and professional customer interactions.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Consulted customers to boost product sales and services.
  • Complied with regulatory guidelines and requirements.

Customer Service Supervisor

Baystate Pool Supplies
03.2000 - 02.2008
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Created customer support strategies to increase customer retention.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Researched and corrected customer concerns to promote company loyalty.

Showroom Sales Consultant

Baystate Pool Supplies
03.1993 - 02.2000
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

High School Diploma -

ARLINGTON High School
Arlington, MA
05-1991

Skills

  • Excels in team leadership
  • Relationship building and management
  • Customer service
  • Staff training
  • People-oriented
  • Excellent work ethic
  • Multi-tasking
  • Reliable
  • Performance reviews
  • Employee monitoring
  • Delivery fleet management
  • Sales professional

Timeline

Branch Manager

Baystate Pool Supplies
02.2008 - 02.2025

Customer Service Supervisor

Baystate Pool Supplies
03.2000 - 02.2008

Showroom Sales Consultant

Baystate Pool Supplies
03.1993 - 02.2000

High School Diploma -

ARLINGTON High School

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Derek Roczynski