Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Derek Stewart

Newton

Summary

Dynamic sales professional with proven expertise in customer service and a positive attitude, honed at Mattress Firm. Excelled in building customer relationships, enhancing sales through top-down selling and product knowledge, and contributing to team success. Achieved significant sales revenue growth by leveraging strong listening skills and persuasive selling tactics. Learned and trained with million-dollar producers in high volume stores all over Boston.

Overview

5
5
years of professional experience

Work History

Sales Associate

Mattress Firm
10.2021 - Current
  • Customer service needs. Scheduling deliveries. Writing orders. Fixing tickets.
  • High sales intensity. Asking for the sale, building value, remaining profitable, creating urgency, etc.
  • Built relationships to encourage repeat business and lifelong customers.
  • Managed returns, exchanges and refunds in accordance with store policy. Cash deposits as well. Store operational tasks, training modules, and e-learnings were all part of initial training.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Team Member

Whole Foods
10.2019 - 09.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked with a renowned meat team and department

Education

GED -

Somerville High School
Somerville

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Clear communication
  • Asking for the sale
  • Creating urgency
  • Maintaining a high profit margin
  • Scheduling a delivery
  • Resolving guest needs
  • Making solution based recommendations
  • Top down selling
  • Listening skills
  • Product knowledge

Accomplishments

As a sales associate, on approximately five teams in four years, I was consistently the top performer in sales. This includes both percentage to expectations as well as sales volume.

Timeline

Sales Associate

Mattress Firm
10.2021 - Current

Team Member

Whole Foods
10.2019 - 09.2021

GED -

Somerville High School

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Derek Stewart