Derik Parker
Rehoboth,MA
Summary
Skilled in customer service, working at Stop and Shop by enhancing customer satisfaction and loyalty. Using skills in de escalation and complaint handling, to help significantly contribute positivity to the shopping environment. Allowing the fostering repeat business and customer relations.
These skills also present during employment at Game Stop, paired with knowledge and passion for computers, games, and technology, is what allowed assisting customers with their needs, and making sure that customers purchased products that suit their needs, and fall with in their budget and requirements.
Overview
2
2
years of professional experience
Work History
Front End Associate
Stop and Shop Supermarket
05.2023 - Current
- Operated cash register for cash, check, and credit or debit card transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged with customers, including offering assistance with retrieving merchandise and products when needed.
- Answered any and all questions asked by customers to the best of my abilities, and when needed directed customers to management, or other employees that might be of more assistance.
Seasonal Sales Associate
Game
10.2022 - 01.2023
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Answered and directed customers, in person and over the phone, to the products that best suit their needs. Providing the proper instructions for operation of computers and game systems of all types.
- Took in and tested console and controller trade-ins of all types, and factory reset them, and when needed prepared them for resale.
Education
High School Diploma -
Dighton-Rehoboth Regional High School
North Dighton, MA05.2023
Skills
- Customer Service
- Complaint Handling
- Computer Building
- Hardware and Software Testing
- Windows and Mac OS
- Android and IOS
- Troubleshooting and Diagnostics
Timeline
Front End Associate
Stop and Shop Supermarket
05.2023 - Current
Seasonal Sales Associate
Game
10.2022 - 01.2023
High School Diploma -
Dighton-Rehoboth Regional High School
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