Deshawn Waters-Orr
Somerville
Summary
Airport operations professional supporting cargo and baggage handling of 75+ items per shift and aircraft servicing for 15+ turns per week, along with safety checks in a fast-moving airport setting. Keeps turnaround work on pace by coordinating with flight teams, following safety protocols, and delivering reliable customer service under pressure. Brings steady support to ground operations where accuracy and timing matter.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Ramp Agent
Piedmont airlines
Boston, MA
07.2022 - Current
- Handle 50-100+ cargo and baggage items per shift while following safe ramp and aircraft servicing procedures.
- Coordinate baggage transfers and cargo movement to keep departures organized and on schedule.
- Deliver courteous customer service while resolving baggage questions and travel concerns at the counter and gate.
- Follow safety protocols during aircraft servicing to support secure, compliant ground operations.
- Inspect equipment and work areas before use, applying critical thinking to spot issues early.
- Use problem solving to adjust quickly to changing cargo priorities and ground support needs.
De-Icer
AeroMag 2000 BOS
Boston, MA
10.2023 - Current
- Inspect aircraft surfaces before service to identify ice buildup and confirm readiness for treatment.
- Apply de-icing procedures consistently to support safe aircraft movement during winter operations.
- Coordinate with ramp personnel to keep service timing aligned with flight schedules and departure windows.
- Handle equipment and materials carefully to support efficient de-icing operations in cold conditions.
BEER DISTRIBUTOR
Atlantic beverage importing
Holliston, MA
08.2016 - 12.2022
- Completed 20-30 customer stops weekly while maintaining accurate drop-offs and professional service.
- Delivered 100-600 beer orders per route to restaurants and liquor stores across the East Coast.
- Loaded and unloaded beer shipments safely for restaurant and liquor store deliveries.
- Operated a box truck and used GPS navigation to manage efficient East Coast delivery routes.
- Provided knowledgeable customer service that supported employee-of-the-month recognition.
- Shared sales and promotion updates with the team and answered customer questions about products.
- Performed pre-trip inspections and planned routes to support safe, on-time deliveries.
SERVICE DRIVER
3B Auto/AAA
Woburn, MA
03.2021 - 05.2022
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Developed strong customer base through efficient and reliable service.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Completed daily pre- and post-trip vehicle inspections.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
SECURITY OFFICER
Allied Barton Services
Charlestown, MA
08.2012 - 05.2016
- Monitor assigned posts throughout shifts to observe activity and identify unusual conditions or disturbances.
- Report unusual disturbances clearly to appropriate personnel to support quick response and site safety.
- Document suspicious activity and shift observations accurately for follow-up and recordkeeping.
- Perform frequent building maintenance checks to note issues and keep the facility in orderly condition.
- Maintain consistent shift coverage while balancing routine patrols, monitoring, and site communication.
Education
High School Diploma - undefined
CROSSLAND HIGH SCHOOL
Temple Hills,MD06-2011
Skills
- Delivery driving
- Box truck operation
- Route planning
- Pre-trip inspections
- Delivery scheduling
- GPS navigation
- Customer service
- Load & unload
- Automotive repair
- Problem solving
- Critical thinking
Certification
Driver's License
Personal Information
Driving License: Driver's License
Timeline
De-Icer
AeroMag 2000 BOS
10.2023 - Current
Ramp Agent
Piedmont airlines
07.2022 - Current
SERVICE DRIVER
3B Auto/AAA
03.2021 - 05.2022
BEER DISTRIBUTOR
Atlantic beverage importing
08.2016 - 12.2022
SECURITY OFFICER
Allied Barton Services
08.2012 - 05.2016
High School Diploma - undefined
CROSSLAND HIGH SCHOOL