Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Desire Thurber

Haverhill

Summary

Dynamic professional with a clean driving record and strong customer service skills. Recognized for optimizing operations and fostering positive relationships, contributing to a loyal customer base.

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Bar Manager

Amvets Post 147
02.2025 - Current
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
  • Fostered positive work atmosphere, reducing staff turnover rates.
  • Organized charity events at the venue which garnered positive press coverage while supporting social causes.

Assistant Bar Manager

Amvets Post 147
05.2024 - 02.2025
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
  • Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
  • Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
  • Supported event planning initiatives by coordinating with clients to accommodate special requests or customizations within budget constraints.
  • Ensured smooth operations during peak hours with effective staff scheduling and delegation of tasks.
  • Maintained a clean, safe, and inviting atmosphere through consistent enforcement of health and safety regulations.
  • Actively participated in weekly management meetings, contributing ideas for enhancing operational efficiency, business growth, and customer satisfaction.
  • Ensured compliance with all local licensing requirements related to alcohol sales/service as well as other pertinent lawsregulations.
  • Developed rapport-building skills among staff members to enhance teamwork dynamics for a more cohesive unit.

Cleaning Crew Member

Self-employeed
05.2013 - 07.2021
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
  • Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
  • Emptied trashcans and transported waste to collection areas.
  • Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
  • Developed strong relationships with clients, providing prompt communication and updates on the progress of cleaning tasks, ensuring their satisfaction.
  • Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
  • Used cleaners and squeegees to clean windows, glass partitions and mirrors.
  • Adapted quickly to various workplace settings, including commercial spaces, offices, and residential properties as required by clients'' needs.
  • Consistently met deadlines for daily cleaning projects, contributing to operational efficiency within the organization.

Delivery Driver Helper

New England Coffee
  • Adapted quickly to changing route schedules or other unforeseen circumstances requiring adjustments in delivery plans, ensuring minimal impact on overall delivery timelines.
  • Maintained vehicle cleanliness and organization throughout the day for optimal working conditions during each delivery stop.
  • Enhanced delivery efficiency by assisting drivers in navigating routes and organizing packages.
  • Optimized package retrieval at each stop through a thorough understanding of the truck''s layout and organization of packages according to delivery sequence.
  • Maintained high customer satisfaction by promptly resolving issues related to deliveries and handling special requests professionally.

Crew Member

Dunkin' Donuts
09.2015 - 02.2016
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.

CNA

Oxford Manor
01.2013 - 08.2015
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.

Education

Haverhill High School
Haverhill, MA

Skills

  • Punctuality
  • Clean driving record
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Money handling
  • Customer relations
  • Staff supervision

Accomplishments

  • Supervised team of 12 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved team productivity with morale-boosting incentives.

Certification

ServSafe Manager Certification 02/23/2025-02/23/2030


Allergen Awareness Certificate 03/02/2025- 03/02/2028


Approved manual Choke Saving Procedures Training

03/02/2025- 03/02/2028

Languages

English
Native or Bilingual

Timeline

Bar Manager

Amvets Post 147
02.2025 - Current

Assistant Bar Manager

Amvets Post 147
05.2024 - 02.2025

Crew Member

Dunkin' Donuts
09.2015 - 02.2016

Cleaning Crew Member

Self-employeed
05.2013 - 07.2021

CNA

Oxford Manor
01.2013 - 08.2015

Delivery Driver Helper

New England Coffee

Haverhill High School

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Desire Thurber