Destiny Barsell
Haverhill
Summary
Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
Heavenly Donuts
12.2023 - 11.2025
- Prepared high-quality coffee beverages, ensuring consistency in taste and presentation.
- Operated espresso machines and brewing equipment with precision to maintain product quality.
- Provided exceptional customer service, fostering a welcoming environment for patrons.
- Trained new baristas on beverage preparation techniques and customer engagement strategies.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Cashier
Pressed Cafe
Chelmsford, MA
08.2023 - 11.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers and balanced registers at shift end.
- Assisted in training new staff on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
Sortation Associate
Amazon
Middleboro, MA
09.2022 - 08.2023
- Optimized sortation processes to enhance package handling efficiency.
- Trained new team members on safety procedures and operational protocols.
Assistant Manager
Rue 21
Hyannis
11.2022 - 05.2023
- Coached and mentored new employees on company policies and procedures.
- Reported customer and employee accidents, injuries and concerns for supervisor review.
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties.
- Monitored sales performance to identify potential areas for improvement.
- Interviewed potential job candidates and made hiring recommendations to general manager.
Homemaker Aide
Multicultural Home Care
Lawrence, MA
01.2026 - Current
- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Collaborated with healthcare professionals to address client concerns, ensuring comprehensive care and support services.
- Provided companionship, fostering emotional well-being and reducing feelings of isolation among clients.
- Completed dusting, washing dishes, laundry, and vacuuming for patients.
- Addressed client household needs with meal preparation, housekeeping and transportation.
- Observed confidentiality protocols and reporting requirements with detailed records of services provided.
- Entrusted to handle confidential and sensitive situations in professional matter.
Dog Walker and Dog Sitter
Upper Cape Pet Services
Falmouth
02.2022 - 09.2022
- Assisted in grooming tasks such as brushing and bathing animals
- Used basic commands such as sit and stay to guide behavior
- Maintained records of pet food, sleep, and activity habits
- Handled negative pet behavior by following instructions from pet owner
- Sent photographs and texts to update pet owners on pets' well-being
- Cleaned cages, litter boxes and beds to maintain sanitary standards
- Followed feeding instructions and schedules to provide accurate and thorough care
- Observed standard safety protocols while handling animals
- Administered pet medications in food to confirm proper intake
- Informed pet owners of major issues or concerns to seek and implement solutions
- Exercised and engaged pets in activities with appropriate toys
- Refilled food and water bowls to reach ideal pet health
- Communicated with pet owners to provide overview of pet behavior.
Crew Member
Dunkin Donuts
Bourne
06.2018 - 11.2020
- Counted money in cash drawers and calculated customer tips after shifts.
- Cleaned and sanitized store restroom areas and stalls.
- Trained new employees regarding company policies and food preparation procedures.
- Placed orders into POS systems and handled cash and credit transactions.
- Addressed customer complaints by remaking dishes and administering refunds.
- Processed customer refunds and exchanges.
- Packaged and labeled to-go and delivery orders for pickup.
- Handled customer complaints in a professional and courteous manner.
- Memorized food and drink recipes to prepare orders with speed and accuracy.
- Completed all store opening and closing procedures.
- Provided customer feedback to management.
- Washed and sanitized plates and utensils for continued use.
- Followed all safety and security procedures to reduce risks.
- Recommended menu items according to customer preferences and dietary restrictions.
- Maintained knowledge of store menus to advertise promotions and limited-time offers.
- Organized and stored ingredients according to schematics and expiration dates.
- Identified and properly disposed of spoiled and expired food items to promote food safety and prevent cross-contamination.
- Cleared and bussed tables and mopped lobby floors during closing times.
- Measured and weighed ingredients according to portion control standards.
Education
High school diploma -
Bourne High School
Bourne, MA06.2018
Skills
- Customer Service
- Upselling
- POS
- Dunkin’ Donuts / Barista
- Management
- Retail Sales (2 Years)
- Customer service
- Cash handling
- Animal Handling
- Animal Care
- Pet Sitting
Certification
- Driver's License
- February 2022 to February 2025
Timeline
Homemaker Aide
Multicultural Home Care
01.2026 - Current
Barista
Heavenly Donuts
12.2023 - 11.2025
Cashier
Pressed Cafe
08.2023 - 11.2024
Assistant Manager
Rue 21
11.2022 - 05.2023
Sortation Associate
Amazon
09.2022 - 08.2023
Dog Walker and Dog Sitter
Upper Cape Pet Services
02.2022 - 09.2022
Crew Member
Dunkin Donuts
06.2018 - 11.2020
High school diploma -
Bourne High School