Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Destiny Denis

Chicopee

Summary

Dynamic General Manager with a proven track record at SUBWAY® Restaurants, excelling in operations management and team leadership. Skilled in strategic planning and customer relations, I foster a culture of continuous improvement, enhancing customer satisfaction and retention. Bilingual and adept at training staff, I drive team performance and operational efficiency.

Overview

15
15
years of professional experience

Work History

General Manager

SUBWAY®Restaurants
Agawam, MA
07.2010 - 09.2025
  • Assisted in daily operational management, ensuring smooth workflow and team collaboration.
  • Supported development and implementation of strategies to enhance customer satisfaction and retention.
  • Participated in budgeting processes, contributing to financial planning and resource allocation discussions.
  • Engaged with staff to identify training needs, fostering a culture of continuous improvement and learning.

Retail Sales Associate

Da Heat Station
West Springfield, MA
07.2021 - 09.2022
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained knowledge of current promotions and sales to effectively communicate with customers.
  • Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
  • Organized merchandise displays to improve product visibility and customer engagement.
  • Handled customer complaints professionally, ensuring swift resolution and satisfaction.
  • Trained new employees on store policies, procedures, and customer service standards.
  • Conducted inventory checks regularly to monitor stock levels and minimize shrinkage.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.

Retail Sales Associate

Forever 21
Holyoke, MA
05.2020 - 10.2021

. Organized product

. Assisted customers

. Customer service

. Clean and maintained store

. Cashier

Education

Associate of Science -

Greenfield Community College
Greenfield, MA
12.2030

High School Diploma -

Ralph C Mahar Regional High School
Orange, MA
07.2010

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Effective leader
  • Efficient multi-tasker
  • Time management
  • Training and coaching
  • Team leadership
  • Staff management
  • Customer relations
  • Training and development
  • Relationship building
  • Staff training
  • Inventory control
  • Customer relationship management
  • Staff supervision
  • Employee scheduling
  • Verbal and written communication
  • Staff training and development
  • Team training and development
  • Motivation
  • Client relations
  • Deadline oriented
  • Strategic planning
  • Staffing
  • Purchasing
  • Quality management
  • Team oversight
  • Total quality management
  • Bilingual

Languages

Spanish
Elementary

Timeline

Retail Sales Associate

Da Heat Station
07.2021 - 09.2022

Retail Sales Associate

Forever 21
05.2020 - 10.2021

General Manager

SUBWAY®Restaurants
07.2010 - 09.2025

Associate of Science -

Greenfield Community College

High School Diploma -

Ralph C Mahar Regional High School
Destiny Denis