Destiny Tevenal
Boston
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Waitress
HUE Boston
10.2023 - 05.2025
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Trained new staff on restaurant procedures and best practices for efficiency.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Waitress
Yardhouse
04.2023 - 10.2023
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
- Offering menu recommendations, highlighting popular dishes to optimize guest enjoyment.
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service.
- Continuously monitored tables for any additional requests
Waitress
Gyu Kaku
06.2021 - 02.2023
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Collected dirty dishes and glasses from tables or counters
- Utilized POS system to total meal costs
- Greeted customers, answered questions and recommended specials to increase profits
Education
School of Business and Communications
Northeastern University
Skills
- Problem Solving
- Willingness to Learn
- Product Knowledge
- Positive Attitude
- Upselling and Cross selling
- Ability to engage with guest
- Customer service
- Greeting guests
Timeline
Waitress
HUE Boston
10.2023 - 05.2025
Waitress
Yardhouse
04.2023 - 10.2023
Waitress
Gyu Kaku
06.2021 - 02.2023
School of Business and Communications
Northeastern University
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