Detionne Moore
Boston
Summary
Seeking employment that enhances my work abilities and helps me to grow and be successful in life. In return you will receive a motivated and supportive team player that brings strong organizational and communication skills to the table
Overview
16
16
years of professional experience
Work History
Houseman
Holiday Inn
08.2023 - 12.2024
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
Concierge
Planned Companies
12.2022 - 07.2023
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Concierge Agent
Tillinger's Concierge
04.2017 - 12.2019
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Service Agent
Enterprise Holdings
09.2017 - 02.2018
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
- Coordinated efficient routes to avoid delays and optimize schedules.
Driver
New England Auto Delivery
07.2017 - 09.2017
- Achieved safe driving records by consistently following traffic rules and regulations.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
Security Guard
K-9 Mercantile Protection
11.2015 - 06.2017
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Barback
Taste On the Fly
06.2012 - 07.2015
- Restocked ice, condiments, and snacks.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Baggage Handler
Flight Service & Systems
06.2011 - 08.2012
- Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
- Improved baggage handling efficiency by streamlining loading and unloading processes.
- Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
- Collaborated with team members to ensure efficient transfer of luggage between flights.
Maintenance Assistant
YMCA
05.2009 - 07.2009
- Maintained safety conditions and standards in facility.
- Upheld high cleanliness standards in common areas through regular custodial duties including sweeping, mopping, and trash removal.
- Positively engaged with customers and maintained professional appearance as company representative.
- Followed instructions from supervisor regarding daily job tasks and duties.
Education
The English High School
Boston, MA06-2010
Skills
- Initiative-taking
- Reliability and punctuality
- Cleaning techniques
- Guest room cleaning
- Housekeeping expertise
- Supplies organization
- Interior and exterior cleaning
- Supply replenishment
- Quality assurance
- Multitasking
- Reliability
- Organizational skills
Timeline
Houseman
Holiday Inn
08.2023 - 12.2024
Concierge
Planned Companies
12.2022 - 07.2023
Service Agent
Enterprise Holdings
09.2017 - 02.2018
Driver
New England Auto Delivery
07.2017 - 09.2017
Concierge Agent
Tillinger's Concierge
04.2017 - 12.2019
Security Guard
K-9 Mercantile Protection
11.2015 - 06.2017
Barback
Taste On the Fly
06.2012 - 07.2015
Baggage Handler
Flight Service & Systems
06.2011 - 08.2012
Maintenance Assistant
YMCA
05.2009 - 07.2009
The English High School
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