DEVIN BOUSSU
Merrimac
Summary
Client Services Professional with experience in delivering impactful results. Skilled in project management, client relationship building, and strategic planning. Known for team collaboration and adaptability to changing needs. Strong focus on achieving client satisfaction and operational efficiency.
Overview
17
17
years of professional experience
Work History
Client Delivery Manager
Tekon Technical Consultants
10.2021 - Current
- Serve as the senior point of contact for client relationships across 4 states, ensuring service consistency and executive-level satisfaction.
- Monitored project progress and identified potential risks to mitigate delays effectively.
- Lead cross-functional teams to deliver projects on time and within budget. Working one-on-one with the operations manager.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Organized regular team meetings to review project status and address challenges collaboratively.
- Lead client delivery operations, including client satisfaction, quoting, contract changes, scheduling, workforce coordination, and reporting.
- Streamlined communication processes between clients and internal teams for improved collaboration.
- Manage multiple cross-functional teams to deliver client projects on time and within budget.
- Scheduling and utilization of 12 field technicians, aligning resources to demand and service-level commitments
- Drive continuous improvement initiatives to enhance workflow efficiency, forecasting accuracy, and service quality.
- Lead hiring, onboarding, and performance management to support team productivity and success.
- Partner directly with the CEO/President on strategic planning, operational optimization, and growth.
Team Lead
Pain and Wellness Center
01.2017 - 01.2020
- Led frontline operations and staff performance in a fast-paced healthcare environment
- Balanced operational demands with high-touch client/patient experience expectations
- Supported leadership with staffing decisions, workflow improvements, and daily operational execution
- Implemented process improvements to streamline operations and reduce wait times for patients.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Trained new staff on office procedures, promoting best practices in patient interaction and data management.
- Coordinated communication between healthcare providers and patients to streamline care delivery.
Assistant Office Manager
Northeast Dermatology Associates
01.2013 - 01.2017
- Supported administrative and operational leadership for a high-volume medical practice
- Managed scheduling, documentation, and office workflows to improve efficiency and compliance
- Trained new staff on office procedures and software applications for seamless onboarding.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Assisted in recruitment efforts, interviewing candidates and onboarding new hires for a seamless transition into the company.
Assistant Manager
WDH Coastal Neurology
09.2008 - 09.2013
- Streamlined patient scheduling processes to improve appointment efficiency and reduce wait times.
- Collaborated with healthcare providers to enhance communication and streamline patient care coordination.
- Developed training programs for new staff, resulting in improved onboarding experience and team integration.
- Implemented quality assurance measures to ensure compliance with healthcare regulations and standards.
- Analyzed operational workflows to identify areas for process improvement and increased efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Associate of Science - AS
Mount Washington College
New HampshireSkills
- Customer Success Strategy
- Client Management
- Cross-Functional Team Leadership
- Workforce Planning & Resource Allocation
- HR Leadership & Talent Development
- Problem-solving
- Time management
- Detail-oriented
- Project management
- Flexible and adaptable
- Attention to detail
- Team leadership
Timeline
Client Delivery Manager
Tekon Technical Consultants
10.2021 - Current
Team Lead
Pain and Wellness Center
01.2017 - 01.2020
Assistant Office Manager
Northeast Dermatology Associates
01.2013 - 01.2017
Assistant Manager
WDH Coastal Neurology
09.2008 - 09.2013
Associate of Science - AS
Mount Washington College