Devin Diaz-Ramos
Taunton,MA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Merchandiser and Trainer
Frito-Lay N.A.
04.2014 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Verified products appeared at correct locations in proper quantities.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Established strong vendor relationships to maintain and support business.
- Conducted regular store audits to verify compliance with company policies.
- Collaborated with store managers to determine best placement for merchandise displays.
- Monitored and replenished display inventory and restructured according to available stock.
Deli and Prepared Foods Clerk
Stop & Shop
07.2007 - 01.2019
- Maintained high level of efficiency in fast-paced work environment.
- Greeted customers with friendly demeanor to enhance positive guest experience.
- Offered product samples to customers, generating additional sales through taste-testing.
- Prepared menu orders for customers, ensuring quality and visual presentation.
- Prepared food items by following recipes and product directions.
- Completed all hot and cold food assignments to meet deadlines for meal preparation.
- Checked refrigerated and frozen cases and replenished low stock every day.
- Organized food and products by date and maintained adequate supplies.
- Maintained knowledge base of company pricing, products and services.
- Maintained proper signage and pricing information for displays, cases and counters.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Stocked and rotated food items according to expiration dates.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Monitored food temperature, discarding items not stored correctly.
Maintenance
Maplewood Enrichment Center
04.2007 - 09.2012
- Maintenance work r
- Janitorial work
- Small audio visual work
- Parking attendant
- Landscaping.
Education
No Degree - Undecided
Bridgewater State College
Bridgewater, MA06.2011
No Degree - Undecided
Massasoit Community College
Brockton, MA06.2009
Skills
- Organizational Skills
- Time Management
- Customer Service
- Attention to Detail
- Adaptability and Flexibility
- Problem-Solving
- Laptop and Mobile Device Use
- Critical Thinking
- Ability To Learn Quickly
- Patience
Awards
John and Abigail Adams Scholarship, 09/2006, Scoring Advanced In MCAS Test During High School
Timeline
Merchandiser and Trainer
Frito-Lay N.A.
04.2014 - Current
Deli and Prepared Foods Clerk
Stop & Shop
07.2007 - 01.2019
Maintenance
Maplewood Enrichment Center
04.2007 - 09.2012
No Degree - Undecided
Bridgewater State College
No Degree - Undecided
Massasoit Community College
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