Devin Kelly
Westfield
Summary
Dedicated and motivated supervisor skilled in providing exceptional customer service, including advanced knowledge of office management and administration. Focused and detail-oriented with a proven history of optimizing productivity, efficiency and service quality across various environments. Extremely dependable and reliable individual that balances supervision with motivation to maximize teamwork. Committed leader aiming to fulfill a position in which honesty and integrity are highly valued.
Overview
15
15
years of professional experience
Work History
Reception Coordinator
Department Of Transitional Assistance
01.2024 - Current
- Assists the local office in ensuring a high level of customer service is achieved and maintained at all times.
- Identifies the purpose and intent of client visits to the office and triages interactions with appropriate case managers to expedite the process.
- Ensures case actions are processed accurately by applying appropriate state and federal policy.
- Educates clients on verifications and documents required by the department to ensure timely case processing and uninterrupted benefits.
- Effectively works with all staff to ensure clients receive services in a timely, accurate and courteous manner that is mandated by the Department's mission.
- Provides clients with direct services, including processing case actions, Relocation Benefits, Stolen Benefits, Authorized Representatives, and more.
- Supervises and manages front-end staff by creating harmonious professional relationships between co-workers to aid in the assistance of clientele.
Reception Coordinator
Department Of Transitional Assistance
01.2023 - 01.2024
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Hardware Sales Associate
Robinsons Hardware And Rental
11.2019 - 12.2020
- Recommended merchandise to customers based on needs and preferences.
- Answered store and merchandise questions and led customers to desired items.
- Prepared merchandise for purchase and rental.
- Described merchandise, and explained use, operation and care to customers.
- Fit, built, and reconstructed various products, including snow blowers, lawnmowers and grills.
- Completed component assembly with minimal supervision to meet deadlines.
- Cut keys, filled propane tanks and operated and maintained fleet of rental equipment.
- Delivered newly purchased or rental equipment to customers and collected customers equipment for maintenance.
- Increased hardware sales by providing exceptional customer service and demonstrating product features.
Security Supervisor
The MathWorks Inc.
11.2017 - 09.2019
- Responsible for monitoring and responding to global alarms from any site
- Responsible for global employee access control for any sites and restricted areas
- Tasked with assessing and evaluating problems that arise and determining proper escalation protocols
- Responsible for monitoring cameras and reviewing footage of incidents
- Conducted investigations and produced reports for incidents
Security Guard
Securitas Security Services USA
06.2016 - 10.2017
- Required to maintain knowledge of approximately twenty to thirty different sites
- Worked all different shifts at sites
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions
Grounds Crew Member
Brae Burn Golf
03.2011 - 06.2016
- Responsible for cutting and maintaining greens, fairways, tees, rough and approaches
- Acquired skills and became proficient in using specialized equipment
- Operated any and all equipment on the property that did not require a pesticide license or a machine operators license
- Enhanced visibility and improved shapes of trees and bushes with proper pruning
- Reviewed plans and designs to ensure all grounds work was performed to specifications
Sales Associate
Staples
04.2009 - 04.2011
- Responsible for helping and assisting customers in office supply department
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Maintained organized, presentable merchandise to drive continuous sales
Education
Bachelor of Arts - Criminology And Law Studies
Marquette University
Milwaukee, WI01.2015
High School Diploma -
Saint John's High School
Shrewsbury, MA05.2010
Skills
- Staff Management
- Employee Supervision
- Office Management
- Administrative Support
- Strategic Planning
- Analytical Reasoning
- Conflict Resolution
- Clear and concise communication
- Relationship building and management
- File and records management
Timeline
Reception Coordinator
Department Of Transitional Assistance
01.2024 - Current
Reception Coordinator
Department Of Transitional Assistance
01.2023 - 01.2024
Hardware Sales Associate
Robinsons Hardware And Rental
11.2019 - 12.2020
Security Supervisor
The MathWorks Inc.
11.2017 - 09.2019
Security Guard
Securitas Security Services USA
06.2016 - 10.2017
Grounds Crew Member
Brae Burn Golf
03.2011 - 06.2016
Sales Associate
Staples
04.2009 - 04.2011
Bachelor of Arts - Criminology And Law Studies
Marquette University
High School Diploma -
Saint John's High School
Similar Profiles
Denisha E. MathurinDenisha E. Mathurin
Human Services Assistant at Department of Transitional AssistanceHuman Services Assistant at Department of Transitional Assistance
Niveria De SousaNiveria De Sousa
Human Service Assistant at Department Of Transitional AssistanceHuman Service Assistant at Department Of Transitional Assistance
Erin Lilley LICSWErin Lilley LICSW
Benefits & Eligibility Social Worker D at Department Of Transitional AssistanceBenefits & Eligibility Social Worker D at Department Of Transitional Assistance