Summary
Overview
Work History
Education
Skills
References
Timeline
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DEVON KADRA

Northbridge

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

Overview

5
5
years of professional experience

Work History

ASSISTANT STORE MANAGER

FRIENDLY LIQUORS
Northbridge
01.2025 - Current
  • Assisted in daily store operations and maintained inventory accuracy.
  • Trained new employees on customer service standards and store policies.
  • Managed cash register operations and handled customer transactions efficiently.
  • Coordinated product displays to enhance store appeal and visibility.
  • Collaborated with team members to ensure a clean and organized store environment.
  • Implemented loss prevention strategies to reduce shrinkage in merchandise.
  • Resolved customer inquiries and complaints with effective communication skills.
  • Scheduled staff shifts to ensure optimal coverage during peak hours.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Maintained inventory by checking merchandise to determine levels.

Assistant Manager

D'ANGELO/PAPA GINO'S CORP
Westborough
01.2021 - 01.2023
  • Assisted in training new staff on company policies and procedures.
  • Organized inventory management to ensure proper stock levels and availability.
  • Handled customer inquiries, providing information and resolving issues promptly.
  • Supported daily operations by coordinating schedules and managing team communications.
  • Implemented feedback systems to gather employee suggestions for improving operations.
  • Maintained accurate records of transactions and employee attendance for reporting purposes.
  • Collaborated with team members to develop efficient workflows and processes.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Managed customer service inquiries and complaints in a timely manner.
  • Participated in team meetings, sharing insights and contributing to strategic planning discussions.
  • Ensured compliance with safety regulations and company policies.
  • Maintained up-to-date knowledge of company products and services.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Associate of Science - Computer Science

Quinsigamond Community College
Worcester, MA

Skills

  • Customer service
  • Team building
  • Employee training
  • Inventory management
  • Data analysis
  • Problem solving
  • Visual merchandising

References

References available upon request.

Timeline

ASSISTANT STORE MANAGER

FRIENDLY LIQUORS
01.2025 - Current

Assistant Manager

D'ANGELO/PAPA GINO'S CORP
01.2021 - 01.2023

Associate of Science - Computer Science

Quinsigamond Community College

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