Devon Luongo
Lawrence
Summary
Adept at enhancing customer satisfaction and streamlining operations, my tenure at Olive Garden honed my exceptional communication and staff training skills. Specializing in workplace cleanliness and efficient customer service, I've significantly contributed to creating memorable dining experiences. My background also includes expertise in food safety regulations, ensuring a high level of compliance and guest trust.
Overview
4
4
years of professional experience
Work History
Lead Host
Olive Garden
04.2024 - 02.2025
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
- Trained new hosts in company policies and procedures, ensuring a consistent guest experience.
- Effectively managed guest expectations by providing accurate wait times estimates allowing them to make informed decisions about their dining experience.
- Maintained a clean and welcoming environment, setting the tone for an enjoyable dining experience.
Meat Wrapper
Tuckaway Tavern
01.2023 - 02.2024
- Strengthened relationships with clients through regular communication during the tender process, fostering trust and confidence in our services.
- Maintained a high level of compliance in all submissions by adhering to strict guidelines and regulations.
- Maintained excellent customer service and positive attitude.
- Offered guests top-notch service, greeting every person and assisting with needs such as locating products.
- Supported cross-functional team efforts by assisting with tasks in other departments as needed, contributing to overall store success.
- Protected consumers by consistently following food handling and safety guidelines.
Senior Sandwich Artist
SUBWAY®Restaurants
03.2021 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Enhanced customer satisfaction by efficiently preparing high-quality sandwiches and consistently maintaining a clean work environment.
Education
High School Diploma -
Job Crops
Manchester, NH10-2019
Skills
- Exceptional communication
- Knife handling
- Exceptional customer service
- Fire safety awareness
- Workplace cleanliness
- Staff training and development
- Meat storage
- Flexible schedule availability
- Cash register operation
- Food safety regulations
- Payment processing
Timeline
Lead Host
Olive Garden
04.2024 - 02.2025
Meat Wrapper
Tuckaway Tavern
01.2023 - 02.2024
Senior Sandwich Artist
SUBWAY®Restaurants
03.2021 - 07.2023
High School Diploma -
Job Crops
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