Devondrick Ines
Southborough
Summary
Dynamic professional with a proven track record in customer service and management support, honed at Rent-A-Center and other notable retailers. Excelled in enhancing customer relations and streamlining operations, backed by adeptness in cash handling and computer proficiency. Demonstrated ability to mentor teams and improve service efficiency, embodying exceptional communication and active listening skills.
Overview
7
7
years of professional experience
Work History
customer service represatative
rent-a-center
06.2024 - Current
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Assisted with training and mentoring new team members.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
Sortation Associate
Amazon
09.2025 - 01.2026
- Operated sortation machinery to efficiently organize packages for distribution.
- Maintained accurate inventory records using warehouse management systems.
- Streamlined sorting processes, reducing package handling time significantly.
- Trained new associates on safety procedures and workflow protocols.
- Collaborated with team members to ensure timely order fulfillment.
- Identified and resolved sorting discrepancies to enhance accuracy.
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
Associate
Bjs Wholesales Club
03.2023 - 07.2024
- Helped customers locate items within the store using the inventory system
- Operated equipment such as scanners and scales correctly during checkout process
- Assisted customers with selecting items and answering questions about products
- Provided customer service support for inquiries, complaints, and returns
Overnight Associate
Walmart
08.2021 - 11.2022
- Maintained cleanliness of the store, including dusting shelves, vacuuming carpets, and mopping floors
- Assisted in stocking shelves with merchandise from backroom inventory
- Organized and maintained the sales floor by moving products around according to their categories
Child Watch Staff Member
ymca
06.2019 - 10.2021
- Greeted children and parents upon arrival at the Child Watch facility
- Provided a safe and enjoyable environment for children ages 6 weeks to 12 years old
- Maintained constant supervision of all children in the facility, ensuring safety at all times
Education
High School Diploma -
Algonquin Regional High School
MA06.2022
Skills
- Program Support
- Management Support
- Cash Handling
- Data Entry
- Workplace Safety
- Preparing reports
- Customer service
- Customer relations
- Computer proficiency
- Active listening
- Friendly, positive attitude
- Teamwork and collaboration
Timeline
Sortation Associate
Amazon
09.2025 - 01.2026
customer service represatative
rent-a-center
06.2024 - Current
Associate
Bjs Wholesales Club
03.2023 - 07.2024
Overnight Associate
Walmart
08.2021 - 11.2022
Child Watch Staff Member
ymca
06.2019 - 10.2021
High School Diploma -
Algonquin Regional High School