Deyli Mattey
Springfield
Summary
Adept at problem-solving and data interpretation, I significantly enhanced customer satisfaction and operational efficiency at Amazon. My expertise in Microsoft Excel and assertive communication fostered innovative solutions, achieving a notable increase in loyalty. Skilled in both technical and interpersonal domains, I excel at transforming challenges into opportunities for growth.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
9
9
years of professional experience
Work History
Inbound Problem Solver
Amazon
12.2023 - Current
- Utilized advanced problem-solving techniques to address unique customer concerns, often finding creative solutions that exceeded expectations.
- Identified trends in inbound issues, collaborating with the team to develop proactive strategies for addressing recurring problems.
- Actively participated in ongoing training programs focused on enhancing problem-solving skills and staying current with industry trends.
- Conducted thorough research on complex issues before proposing solutions, ensuring accuracy in the information provided.
Customer Service Representative
Conduent Call Center
06.2021 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Administrative Assistant/Truck Dispatcher
United Site Services
06.2016 - 07.2021
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Scheduled and dispatched drivers to locations in Mass and CT.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Coordinated dispatching of 20 drivers to accomplish daily delivery requirements.
- Scheduled and organized delivery routes.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Handled incoming calls and emails from customers regarding issues with deliveries.
Education
GED -
MCDI
Springfield MA04-2003
Skills
- Problem solving
- Inventory tracking
- Customer service
- Data entry
- Office administration
- IT support
- Microsoft Excel
- Customer and client relations
- Scheduling
- Invoice processing
- Dispatching procedures
- Route planning
Languages
Spanish
Full Professional
Timeline
Inbound Problem Solver
Amazon
12.2023 - Current
Customer Service Representative
Conduent Call Center
06.2021 - 10.2023
Administrative Assistant/Truck Dispatcher
United Site Services
06.2016 - 07.2021
GED -
MCDI
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