Diana Chase
Haverhill
Summary
Results-driven Client Success Manager known for productive and efficient task completion. Specialize in client relationship management, strategic planning, and data analysis to enhance client satisfaction and retention rates. Excel in communication, adaptability, and problem-solving, ensuring seamless collaboration with both clients and team members to meet objectives.
Overview
15
15
years of professional experience
Work History
Client Success Manager
E78 Partners
Oak Brook
01.2023 - Current
- Managed client relationships, ensuring proactive communication that strengthened trust and fostered long-term partnerships.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Assessed monthly reports to review client activity and identify opportunities.
- Assessed client data from reports to better understand possible renewal risks.
- Monitored client renewals and reviewed all documentation and data to maintain compliance.
- Monitored customer accounts to identify opportunities for improvement.
- Developed relationships with key clients to ensure satisfaction and repeat business.
Client Experience Manager
Profit Enhancement Solutions
Franklin
03.2021 - 12.2022
- Conducted regular meetings with customers to discuss their needs and preferences.
- Assessed monthly reports to review client activity and identify opportunities.
- Analyzed customer data to identify trends and inform business decisions.
- Negotiated contract renewals and managed customer expectations to ensure satisfaction.
- Facilitated seamless communication between sales teams and clients, enhancing customer satisfaction and fostering long-term relationships.
Senior Operations Specialist
Profit Enhancement Solutions
Danvers
08.2016 - 03.2021
- Identified opportunities for cost savings through process optimization initiatives.
- Managed vendor relationships to ensure compliance with contractual obligations.
- Identified needs of customers promptly and efficiently.
- Streamlined contract tracking systems through automation solutions, resulting in increased transparency and improved reporting capabilities.
Operations Manager
Profit Enhancement Solutions
Danvers
10.2013 - 07.2016
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Developed and implemented operational procedures to ensure quality standards are met.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Telecommunications Billing Analyst
Profit Enhancement Solutions
Danvers
05.2011 - 09.2013
Education
Bachelor of Arts - Marketing
Assumption University
Worcester, MASkills
- Client relationship management
- Customer satisfaction
- Data analysis
- Contract negotiation
- Customer retention
- Client renewals and prospecting
- Client engagement
- Sales support
- Deadline oriented
- Report analysis
Affiliations
- Dog rescue volunteer and foster
- School parent volunteer
Accomplishments
- Employee of the year - 2021
References
References available upon request.
Timeline
Client Success Manager
E78 Partners
01.2023 - Current
Client Experience Manager
Profit Enhancement Solutions
03.2021 - 12.2022
Senior Operations Specialist
Profit Enhancement Solutions
08.2016 - 03.2021
Operations Manager
Profit Enhancement Solutions
10.2013 - 07.2016
Telecommunications Billing Analyst
Profit Enhancement Solutions
05.2011 - 09.2013
Bachelor of Arts - Marketing
Assumption University