Diana Fuentes
Boston
Summary
Accomplished Assistant General Manager specializing in optimizing operations and enhancing guest experiences. Skilled in managing team dynamics and ensuring effective communication, leading to increased customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Coquette
Boston, MA
04.2024 - Current
- Streamlined daily operations to enhance team efficiency and guest satisfaction.
- Developed staff training programs to improve service quality and operational consistency.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Enhanced communication channels between management and staff, fostering a collaborative environment.
Beverage and Dining Room Manager
Ostra
Boston, MA
07.2021 - 04.2024
- Supervised dining room operations, ensuring seamless service and high guest satisfaction.
- Trained and mentored staff on customer service standards and best practices.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Led planning, set up and takedown for special events.
- Managed inventory and supply ordering, maintaining optimal stock levels to support daily operations.
Shift Leader
Barcelona Wine Bar
Brookline, MA
01.2017 - 06.2021
- Supervised staff to ensure adherence to operational standards and excellent customer service.
- Trained new team members on company policies and efficient service techniques.
- Collaborated with management to develop training programs that improved service quality consistently.
Education
WSET Level 2 -
Commonwealth Wine School
Boston, MA2022
Bachelor of International Business -
Universidad Sergio Arboleda
Bogota, Colombia2017
French
French Langue
Paris, France2013
Italian
Scuola Leonardo DaVinci
Milan, Italy2012
English
United International College London
London, UK2011
High School Diploma -
Colegio Maria Auxiliadora
Bogota, Colombia2010
Skills
- Operations management
- Inventory control
- Team leadership strength
- Staff management
Timeline
Assistant General Manager
Coquette
04.2024 - Current
Beverage and Dining Room Manager
Ostra
07.2021 - 04.2024
Shift Leader
Barcelona Wine Bar
01.2017 - 06.2021
WSET Level 2 -
Commonwealth Wine School
Bachelor of International Business -
Universidad Sergio Arboleda
French
French Langue
Italian
Scuola Leonardo DaVinci
English
United International College London
High School Diploma -
Colegio Maria Auxiliadora