Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Workauthorization
Awards
Languages
Timeline
Generic

Diana Munoz

Lynn

Summary

Experienced in medical settings, skilled in providing exceptional patient care. Strong observational skills and excellent abilities in patient evaluation for delivering high-quality care. Committed to cultivating strong patient rapport and providing comprehensive patient education. Ambitious and dedicated, striving to make a positive impact on the lives of those served.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Triage Specialist

PEDIATRIC HEALTH CARE ASSOCIATES
08.2023 - Current
  • Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
  • Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.

Front Desk Associate

Marriott hotels and resorts
03.2023 - 08.2023
  • Front Desk Associate
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

CNA - Certified Nursing Assistant

Salem Hospital NSMC
05.2022 - 01.2023
  • Nursing assistant
  • Everything that has to do with patient care.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.

Educator

Imajine That
04.2022 - 08.2022
  • An after-school educator for kids ages 4-6.
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.

Inpatient- Surgical

Salem Hospital NSMC
07.2021 - 08.2022
  • I was an intern student at Davenport 5, at Northshore Medical Center now known as Salem Hospital
  • One of my accomplishments during my internship was being one of the most outstanding students.
  • Ensured data integrity within electronic health record systems by routinely monitoring input quality and promptly addressing any discrepancies discovered during audits.


Medical Secretary/Assistant

Salem Hospital NSMC
01.2022 - 05.2022
  • Operated as a surgical secretary in Salem Hospital's surgical unit
  • I worked with hospital bills, appointments, discharges, admitting patients, and even making transfers to major hospitals in Boston.
  • Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.

Educator Aide

Gregg House
01.2022 - 04.2022
  • Chose materials and developed lesson plans to enhance skills for individual students.
  • Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.

Cashier/Customer Service

Dunkin' Donuts
08.2021 - 12.2021
  • Welcomed customers and helped determine their needs.

Crew Member

McDonald's
06.2020 - 09.2020
  • Multitasking, taking orders and getting orders ready for the customers.

Education

Freshman in Health Science - Health Sciences

North Shore Community College
Lynn, MA

No Degree - Phlebotomy

North Shore Community College
Danvers, MA
02.2024

Health Education/ CNA - Nursing Assistance

Lynn Vocational Technical Inst
Lynn, MA
06.2023

Skills

  • Bilingual
  • CPR (2 years)
  • CNA/PCA (Less than 2 year)
  • Healthcare (3 years)
  • Medical terminology
  • Communication skills
  • Acute care
  • Epic (3 years)
  • Phlebotomy
  • HIPAA
  • Direct Patient Care
  • Emergency Response
  • Information Gathering
  • Task Delegation

Certification

  • OSHA 30, 06/01/21, Present, The OSHA 30-Hour Construction course prepares workers, managers, and employers to recognize, avoid, abate, and prevent health and safety hazards commonly encountered on construction worksites. Course topics include: Specific steps and requirements needed to complete the OSHA 30-Hour Outreach Training Program.
  • OSHA 10, 06/01/21, Present, The term OSHA 10 refers to the OSHA Ten Hour Training that is part of the OSHA Outreach Training Program. The OSHA Outreach Training Program is a voluntary program of training provided by OSHA authorized trainers. Its purpose is to promote workplace safety and health.
  • OSHA 510, 06/01/21, Present, Occupational Safety and Health Standards for the Construction Industry. This course covers OSHA Standards, policies, and procedures in the construction industry.
  • CPR Certification
  • First Aid Certification
  • Highschool diploma, 06/01/23, Present
  • CNA, 06/01/23, Present
  • Certified Phlebotomy Technician, 02/01/24, Present
  • National Certified ECG Technician, 06/01/24, Present

Personal Information

  • Relocation: Anywhere
  • Title: EKG- PHLEBOTOMIST

Workauthorization

Authorized to work in the US for any employer

Awards

National Honors Society, 06/01/18

Languages

Spanish
Native or Bilingual

Timeline

Triage Specialist

PEDIATRIC HEALTH CARE ASSOCIATES
08.2023 - Current

Front Desk Associate

Marriott hotels and resorts
03.2023 - 08.2023

CNA - Certified Nursing Assistant

Salem Hospital NSMC
05.2022 - 01.2023

Educator

Imajine That
04.2022 - 08.2022

Medical Secretary/Assistant

Salem Hospital NSMC
01.2022 - 05.2022

Educator Aide

Gregg House
01.2022 - 04.2022

Cashier/Customer Service

Dunkin' Donuts
08.2021 - 12.2021

Inpatient- Surgical

Salem Hospital NSMC
07.2021 - 08.2022

Crew Member

McDonald's
06.2020 - 09.2020

Freshman in Health Science - Health Sciences

North Shore Community College

No Degree - Phlebotomy

North Shore Community College

Health Education/ CNA - Nursing Assistance

Lynn Vocational Technical Inst
Diana Munoz