Summary
Work History
Education
Skills
Professional Objectives
Personal Information
Languages
Timeline
Generic
DIANA ORTEGA

DIANA ORTEGA

Centerville

Summary

Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills.


Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Assistant Manager

Conecel
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Call Center Executive

Diners Club International - Discover Financial Services
  • Streamlined internal processes via proactive feedback on operational inefficiencies, driving continuous improvement efforts within the center.
  • Demonstrated adaptability when faced with rapidly changing priorities or challenging situations, ensuring seamless operations at all times.
  • Exceled in handling escalated calls, effectively resolving complex issues while maintaining customer loyalty.
  • Recognized as a top performer among peers, consistently achieving high rankings in key performance metrics such as customer satisfaction scores and revenue generation.
  • Improved customer satisfaction by providing timely and efficient resolutions to inquiries.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Cashier

Dunkin' Donuts
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Cashier

Home Depot
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Answered questions about store policies and addressed customer concerns.

Education

Bachelor of International Business Economics - Business Administration

UNIVERSIDAD DE LAS AMERICAS "UDLA"
Ecuador

Bachelor of International Business Economics - Planeación Prospectiva, Innovación y Gestión de la Calidad

Universidad Nacional Autónoma De México "UNAM"
Mexico

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Computer Literate
  • Research Expertise
  • Time management

Professional Objectives

  • I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself.


  • I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities


Personal Information


  • Date of Birth: 01/12/94
  • Nationality: Ecuadorian
  • Marital Status: Single

Languages

English
Spanish

Timeline

Assistant Manager

Conecel

Call Center Executive

Diners Club International - Discover Financial Services

Cashier

Dunkin' Donuts

Cashier

Home Depot

Bachelor of International Business Economics - Business Administration

UNIVERSIDAD DE LAS AMERICAS "UDLA"

Bachelor of International Business Economics - Planeación Prospectiva, Innovación y Gestión de la Calidad

Universidad Nacional Autónoma De México "UNAM"
DIANA ORTEGA