Summary
Overview
Work History
Education
Skills
Languages
Volunteer work
Timeline
Generic

Diana Thompson

Weymouth

Summary

Dynamic and driven professional with a strong background in operations, leadership, management, sales, administrative support, and teaching. Recognized for being outgoing, dependable, and passionate about building strong team culture and fostering growth in both individuals and organizations. I thrive in fast-paced, people-centered environments where I can lead by example, motivate others, and make a meaningful impact through hard work and a strong sense of purpose. At 24, I bring a versatile skill set and a proven track record of stepping into leadership roles, adapting quickly, and consistently delivering results.

Overview

4
4
years of professional experience

Work History

Director of Operations /Assistant Manager /Sales Team Leader

Gregory J Inc.
Framingham
02.2023 - Current
  • Promoted through multiple leadership levels from entry level Account Manager to Director of Operations, demonstrating consistent performance, leadership, and mastery of internal systems.
  • Oversee all daily operations, including scheduling, payroll management, and compliance with company policies and procedures.
  • Lead and manage a team across various levels of the organization, providing ongoing coaching, performance reviews, and developmental feedback.
  • Design and implement incentive programs and sales competitions to boost productivity, morale, and team engagement.
  • Conduct new hire orientations, lead company-wide training initiatives, and facilitate strategic meetings to align teams with organizational goals.
  • Drive recruitment efforts through interviews and talent assessments, ensuring quality and cultural fit.
  • Serve as the primary liaison between entry level leaders and promoting leaders, ensuring smooth communication, accountability, and operational efficiency.
  • Foster a strong team culture by organizing regular team nights and bonding events, creating an environment of trust, collaboration, and shared purpose.

Assistant Store Manager

Global Montello Group
Pembroke
11.2022 - 02.2023
  • Promoted to Assistant Manager just two weeks after starting as a Shift Lead, recognizing strong leadership and operational capabilities.
  • Managed day-to-day operations including daily paperwork, cash handling, and timely bank deposits.
  • Oversaw employee scheduling and shift coverage to maintain consistent, efficient store operations.
  • Supported customer service efforts by assisting with transactions and resolving escalated concerns when necessary.
  • Trained new hires and provided ongoing support to team members throughout their shifts.
  • Acted as a liaison between employees and upper management, offering hands-on support while enforcing company policies with a fair and respectful approach.
  • Conducted regular store inspections to ensure equipment functionality, stock organization, and adherence to health and safety standards.

Waitress

Three V Restaurant
Plymouth
06.2022 - 02.2023
  • Delivered exceptional customer service in a fast-paced dining environment, ensuring guests had a positive and enjoyable experience from start to finish.
  • Took accurate food and beverage orders, communicated clearly with kitchen staff, and ensured timely delivery of all meals.
  • Maintained in-depth knowledge of the menu to answer questions, suggest pairings, and accommodate dietary restrictions or preferences.
  • Handled payment transactions, processed checks, and managed POS systems with accuracy and efficiency.
  • Managed multiple tables simultaneously while maintaining attention to detail, professionalism, and a friendly attitude.
  • Assisted with side work such as restocking, cleaning, and setting up the dining area to maintain a clean and organized workspace.

Teacher

Bright Horizons Childcare
Marshfield
05.2021 - 06.2022
  • Created and maintained a nurturing, structured, and engaging classroom environment that supported the physical, emotional, intellectual, and social development of young learners.
  • Designed age-appropriate activities and routines that fostered creativity, independence, and critical thinking.
  • Utilized positive guidance techniques to promote emotional growth and encourage respectful behavior.
  • Provided a safe, inclusive space where children felt empowered to learn, explore, express themselves, and build confidence.
  • Encouraged imaginative play, hands-on learning, and social interaction to support well-rounded development.
  • Built strong relationships with students, families, and fellow educators to ensure consistent support and communication.

Education

High School Diploma -

Middleboro High School
Middleboro, MA
06-2019

Skills

  • Operations management
  • Compliance oversight
  • Performance management
  • Talent acquisition
  • Incentive program design
  • Customer relationship management
  • Staff training and development
  • Team building
  • Decision making
  • Business management
  • Effective communication
  • Strategic planning and execution
  • Employee motivation
  • Organizational skills
  • Recruitment
  • Staff hiring
  • Business strategy
  • Teamwork and collaboration
  • Time management abilities
  • Multitasking capacity

Languages

English
Full Professional

Volunteer work

Our sisters & brothers keepers

September 2017 - December 2022

  • Co-led a grassroots nonprofit dedicated to sharing the love of God, feeding hungry bellies, and giving hope to the hopeless in the Boston Commons and surrounding areas.
  • Organized a team of 20+ volunteers to serve individuals experiencing homelessness, mental illness, and addiction especially those falling through the cracks of traditional support systems.
  • Provided essential supplies including food, clothing, shoes, sleeping bags, hygiene kits, and “Blessings in a Bag” care packages filled with necessities to promote safety, warmth, and dignity.
  • Built trust through fellowship, hot coffee, and conversation offering not just physical support, but emotional comfort, human connection, and prayer.
  • Launched popular “Haircuts for the Homeless” initiative, restoring confidence and dignity to individuals often turned away from salons and barbershops.
  • Advocated for each individual’s story to be heard, recognized that every life matters, and worked to connect those in need with shelters, detox programs, and community resources.

Timeline

Director of Operations /Assistant Manager /Sales Team Leader

Gregory J Inc.
02.2023 - Current

Assistant Store Manager

Global Montello Group
11.2022 - 02.2023

Waitress

Three V Restaurant
06.2022 - 02.2023

Teacher

Bright Horizons Childcare
05.2021 - 06.2022

High School Diploma -

Middleboro High School

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