Diana Margoth Espana

• Assisted customers with banking transactions, account inquiries, and issue resolution
• Supported account management and recommended appropriate banking products
• Maintained accuracy while following security, compliance, and regulatory procedures

• Facilitate E-ZPass account setup by assisting customers with application and registration procedures
• Process diverse payment methods (cash, card, and check) accurately using ITS software to ensure seamless and secure transactions
• Assist customers with toll debt resolution and account issues by identifying discrepancies, explaining charges

• Directed and coached staff in customer service best practices to improve performance and maintain high satisfaction levels.

• Addressed customer complaints promptly while fostering a positive and productive work environment to support team morale and service excellence
• Managed cash drawers with accuracy and accountability, and prepared daily bank deposits to ensure proper financial reconciliation

• Provided quality customer service to 100+ customers daily.

• Remodeled store merchandise to create an organized and presentable environment daily.

• Ensured customer satisfaction by promptly troubleshooting concerns and addressing inquiries on a daily basis.

• Utilized POS system efficiently to process transactions accurately and expedite customer service