Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

DIANA PAOLA DELGADO VALENCIA

Lowell

Summary

A professional in the service area is considered a responsible, honest, organized person, with the ability to work in a team under high pressure, a proactive person with great leadership skills, likes to achieve the goals set by the company and the work group with passion and warmth, has great skill in handling the English Spanish language, is a passionate person in professionalism, capable of performing work correctly and effectively. With great skills and attitudes of human warmth with ease to listen and assertiveness for excellent customer service, capable of adapting to changing and difficult circumstances making decisions with self-confidence, willing to work and integrate into a team with great communication activity and vocation of service. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

20
20
years of professional experience

Work History

Medical Assembler

EMBECTA
North Andover
04.2024 - 12.2025
  • Assembled insulin pump patches, including attaching PCB, Sensors, flex
    cables, reservoirs, and other components.
    ● Conducted in-line inspections to ensure product met specification.
    ● Utilized specialized equipment, such as heat sealers, air leak test, and
    microscopes.
    ● Maintain a clean and organized workspace, adhering to safety
    protocols.
    ● Collaborated with the team to meet deadlines and goals.
    ● Followed detailed assembly instructions and procedures to ensure high
    quality products.
  • Identified areas where productivity could be increased through streamlining existing processes.

Shipping LabeL ORDERS

Waddington North America, A Novolex Brand
Chelmsford
05.2022 - 12.2023
  • Create orders, create UPS and FedEx labels, manage systems and work programs, Excel.
  • Print labels and organize customer orders.
  • Werehouse, inventory management
  • Utilized various software and tools to streamline processes and optimize performance.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked effectively in team environments to make the workplace more productive.

Account Executive, Travel Agency Sales

DESTINOS TRAVEL
Lowell
05.2018 - 03.2021
  • Utilized various CRM software tools for tracking customer interactions and managing client databases.
  • Advised customers on appropriate destinations based on their budget, interests, and other requirements.
  • Created and executed innovative marketing campaigns to promote travel services.
  • Assisted customers with selecting suitable packages for their trips including flights, hotels, car rentals.

Park Lane Hotel Sheraton

Banqueting Service, Customer Service
London
12.2005 - 11.2010
  • Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
  • Communicated with chefs regarding any special requests from guests.
  • Served beverages and appetizers to guests in an efficient manner.
  • Inspected glasses for cleanliness before use; washed glasses using dishwasher or by hand when necessary.
  • Stocked glasses, silverware, linens, dishes prior to opening restaurant for business.
  • Provided excellent customer service at all times.
  • Responded to customer inquiries in an efficient and timely fashion.

Education

ENGLISH -

• Abisi Adult Education Center Lowell Public Scho
LOWELL
01-2018

ENGLISH -

Delaware County Community College
Upper Darby, PA
04-2017

Sabre Travel -

Sabré Travel Training Procedures Module
Lowell, MA
04-2017

FLIGHT ATTENDANT - Basic Service Assistant Course • Onboard Flight A

COLOMBIA AERONAUTICAL CENTER
BOGOTA COLOMBIA
08-2014

Flight Attendant -

Customer Service Workshop
Bogota, Colombia
07-2014

Flight Attendant -

Land And Water Emergency Procedures Module
Bogota, Colombia
06-2014

Flight Attendant -

Simulated Activity Training Hours in The Onboard S
Bogota, Colombia
06-2014

Flight Attendant - First Aid Module, Flight Physiology And CPR And AE

Colombian Aeronautical Center
Bogota, Colombia
04-2014

Flight attendant - rew Resource Management Workshop: Threat and Error

Aeronautical Center of Colombia
Bogota Colombia
04-2014

Basic Theoretical And Practical Workshop On Firefighting And Confined Spaces. -

Volunteer Firefighters From Chía And SIS Colombia
BOGOTA,COLOMBIA
03-2014

DETECT FAKE PASSPORTS AND DOCUMENTS -

Entrenamiento En Examinación De Documentos Agenc
BOGOTA, COLOMBIA
11-2013

Aviation Security -

Course Airline Security Access
Bogota, Colombia
11-2012

HNDB -

Diplomado En Business (HNDB) Leicester College O
LONDON,UK
02-2009

MBA -

MBA London School of Economics
LONDON UK
01-2009

Languages -

Edgware Academy of Languages And Education
London UK
01-2008

International Languages English -

International Languages English West London Busin
LONDON,UK
01-2007

DENTIST -

Pontifical Xavierian University
BOGOTA COLOMBIA
11-2005

High School Diploma -

SANTA TERESA DE LISIEUX SCHOOL
BOGOTA COLOMBIA
11-2000

Skills

  • Medical assembly
  • Order fulfillment
  • Team collaboration
  • Effective communication
  • Customer service
  • Networking
  • Written communication
  • CRM software

Languages

English
Elementary
Spanish
Native/ Bilingual

Timeline

Medical Assembler

EMBECTA
04.2024 - 12.2025

Shipping LabeL ORDERS

Waddington North America, A Novolex Brand
05.2022 - 12.2023

Account Executive, Travel Agency Sales

DESTINOS TRAVEL
05.2018 - 03.2021

Park Lane Hotel Sheraton

Banqueting Service, Customer Service
12.2005 - 11.2010

ENGLISH -

• Abisi Adult Education Center Lowell Public Scho

ENGLISH -

Delaware County Community College

Sabre Travel -

Sabré Travel Training Procedures Module

FLIGHT ATTENDANT - Basic Service Assistant Course • Onboard Flight A

COLOMBIA AERONAUTICAL CENTER

Flight Attendant -

Customer Service Workshop

Flight Attendant -

Land And Water Emergency Procedures Module

Flight Attendant -

Simulated Activity Training Hours in The Onboard S

Flight Attendant - First Aid Module, Flight Physiology And CPR And AE

Colombian Aeronautical Center

Flight attendant - rew Resource Management Workshop: Threat and Error

Aeronautical Center of Colombia

Basic Theoretical And Practical Workshop On Firefighting And Confined Spaces. -

Volunteer Firefighters From Chía And SIS Colombia

DETECT FAKE PASSPORTS AND DOCUMENTS -

Entrenamiento En Examinación De Documentos Agenc

Aviation Security -

Course Airline Security Access

HNDB -

Diplomado En Business (HNDB) Leicester College O

MBA -

MBA London School of Economics

Languages -

Edgware Academy of Languages And Education

International Languages English -

International Languages English West London Busin

DENTIST -

Pontifical Xavierian University

High School Diploma -

SANTA TERESA DE LISIEUX SCHOOL
DIANA PAOLA DELGADO VALENCIA