DIANA PAOLA DELGADO VALENCIA
Lowell
Summary
A professional in the service area is considered a responsible, honest, organized person, with the ability to work in a team under high pressure, a proactive person with great leadership skills, likes to achieve the goals set by the company and the work group with passion and warmth, has great skill in handling the English Spanish language, is a passionate person in professionalism, capable of performing work correctly and effectively. With great skills and attitudes of human warmth with ease to listen and assertiveness for excellent customer service, capable of adapting to changing and difficult circumstances making decisions with self-confidence, willing to work and integrate into a team with great communication activity and vocation of service. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Medical Assembler
EMBECTA
North Andover
04.2024 - 12.2025
- Assembled insulin pump patches, including attaching PCB, Sensors, flex
cables, reservoirs, and other components.
● Conducted in-line inspections to ensure product met specification.
● Utilized specialized equipment, such as heat sealers, air leak test, and
microscopes.
● Maintain a clean and organized workspace, adhering to safety
protocols.
● Collaborated with the team to meet deadlines and goals.
● Followed detailed assembly instructions and procedures to ensure high
quality products. - Identified areas where productivity could be increased through streamlining existing processes.
Shipping LabeL ORDERS
Waddington North America, A Novolex Brand
Chelmsford
05.2022 - 12.2023
- Create orders, create UPS and FedEx labels, manage systems and work programs, Excel.
- Print labels and organize customer orders.
- Werehouse, inventory management
- Utilized various software and tools to streamline processes and optimize performance.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
Account Executive, Travel Agency Sales
DESTINOS TRAVEL
Lowell
05.2018 - 03.2021
- Utilized various CRM software tools for tracking customer interactions and managing client databases.
- Advised customers on appropriate destinations based on their budget, interests, and other requirements.
- Created and executed innovative marketing campaigns to promote travel services.
- Assisted customers with selecting suitable packages for their trips including flights, hotels, car rentals.
Park Lane Hotel Sheraton
Banqueting Service, Customer Service
London
12.2005 - 11.2010
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Communicated with chefs regarding any special requests from guests.
- Served beverages and appetizers to guests in an efficient manner.
- Inspected glasses for cleanliness before use; washed glasses using dishwasher or by hand when necessary.
- Stocked glasses, silverware, linens, dishes prior to opening restaurant for business.
- Provided excellent customer service at all times.
- Responded to customer inquiries in an efficient and timely fashion.
Education
ENGLISH -
• Abisi Adult Education Center Lowell Public Scho
LOWELL01-2018
ENGLISH -
Delaware County Community College
Upper Darby, PA04-2017
Sabre Travel -
Sabré Travel Training Procedures Module
Lowell, MA04-2017
FLIGHT ATTENDANT - Basic Service Assistant Course • Onboard Flight A
COLOMBIA AERONAUTICAL CENTER
BOGOTA COLOMBIA 08-2014
Flight Attendant -
Customer Service Workshop
Bogota, Colombia07-2014
Flight Attendant -
Land And Water Emergency Procedures Module
Bogota, Colombia 06-2014
Flight Attendant -
Simulated Activity Training Hours in The Onboard S
Bogota, Colombia 06-2014
Flight Attendant - First Aid Module, Flight Physiology And CPR And AE
Colombian Aeronautical Center
Bogota, Colombia 04-2014
Flight attendant - rew Resource Management Workshop: Threat and Error
Aeronautical Center of Colombia
Bogota Colombia 04-2014
Basic Theoretical And Practical Workshop On Firefighting And Confined Spaces. -
Volunteer Firefighters From Chía And SIS Colombia
BOGOTA,COLOMBIA 03-2014
DETECT FAKE PASSPORTS AND DOCUMENTS -
Entrenamiento En Examinación De Documentos Agenc
BOGOTA, COLOMBIA 11-2013
Aviation Security -
Course Airline Security Access
Bogota, Colombia 11-2012
HNDB -
Diplomado En Business (HNDB) Leicester College O
LONDON,UK02-2009
MBA -
MBA London School of Economics
LONDON UK 01-2009
Languages -
Edgware Academy of Languages And Education
London UK01-2008
International Languages English -
International Languages English West London Busin
LONDON,UK01-2007
DENTIST -
Pontifical Xavierian University
BOGOTA COLOMBIA 11-2005
High School Diploma -
SANTA TERESA DE LISIEUX SCHOOL
BOGOTA COLOMBIA 11-2000
Skills
- Medical assembly
- Order fulfillment
- Team collaboration
- Effective communication
- Customer service
- Networking
- Written communication
- CRM software
Languages
English
Elementary
Spanish
Native/ Bilingual
Timeline
Medical Assembler
EMBECTA
04.2024 - 12.2025
Shipping LabeL ORDERS
Waddington North America, A Novolex Brand
05.2022 - 12.2023
Account Executive, Travel Agency Sales
DESTINOS TRAVEL
05.2018 - 03.2021
Park Lane Hotel Sheraton
Banqueting Service, Customer Service
12.2005 - 11.2010
ENGLISH -
• Abisi Adult Education Center Lowell Public Scho
ENGLISH -
Delaware County Community College
Sabre Travel -
Sabré Travel Training Procedures Module
FLIGHT ATTENDANT - Basic Service Assistant Course • Onboard Flight A
COLOMBIA AERONAUTICAL CENTER
Flight Attendant -
Customer Service Workshop
Flight Attendant -
Land And Water Emergency Procedures Module
Flight Attendant -
Simulated Activity Training Hours in The Onboard S
Flight Attendant - First Aid Module, Flight Physiology And CPR And AE
Colombian Aeronautical Center
Flight attendant - rew Resource Management Workshop: Threat and Error
Aeronautical Center of Colombia
Basic Theoretical And Practical Workshop On Firefighting And Confined Spaces. -
Volunteer Firefighters From Chía And SIS Colombia
DETECT FAKE PASSPORTS AND DOCUMENTS -
Entrenamiento En Examinación De Documentos Agenc
Aviation Security -
Course Airline Security Access
HNDB -
Diplomado En Business (HNDB) Leicester College O
MBA -
MBA London School of Economics
Languages -
Edgware Academy of Languages And Education
International Languages English -
International Languages English West London Busin
DENTIST -
Pontifical Xavierian University
High School Diploma -
SANTA TERESA DE LISIEUX SCHOOL
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