DIANE JORDAN
Millville
Summary
Dynamic BSA/AML Investigations Supervisor at Brookline Bancorp with expertise in regulatory compliance and quality assurance management. Proven track record in developing operational policies that enhanced workflow efficiency. Skilled in team performance monitoring and employee development, fostering a culture of growth and excellence within the organization.
Overview
20
20
years of professional experience
Work History
BSA/AML Investigations Supervisor
Brookline Bancorp
Lincoln
10.2023 - Current
- Directed and supervised team of 6 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Acted as a liaison between upper management and staff.
- Provided QA for up to 2000 EDD Reviews yearly as well as assigning an providing QA for 1000 alerts monthly.
Assistant BSA Officer/BSA Manager
Middlesex Saving Bank
Westborough
01.2022 - 10.2023
- Provide ongoing counsel, training, development and motivation of department staff
- Manage department cross-training efforts including job rotation schedules
- Develop training and education materials for other departments and BSA staff as needed
- Create job aids, PowerPoint presentations using research and gathering information from trusted sources such as FinCen or the FFIEC Manual to stay current with Regulatory or procedural changes or updates
- Work as a liaison between BSA and Community Banking to ensure consistency in regulatory understanding
- Maintain BSA public SharePoint site and procedure manual to ensure that all information and training materials reflect the most current policy and procedures.
Community banking officer branch manager
Middlesex Saving Bank
01.2021 - 01.2022
- Create, develop and maintain a supportive Team environment that focuses on growing individual talents to help employees move forward in their career
- Work with staff to identify and prevent fraud, particularly with Senior’s and as related to Wires
- Developed and currently holding office hours at the local Senior Center to educate local Seniors about Fraud risks
- With Training department, created a remote training area in the branch to train new employees on Platform Teller and Compliance
- Participate in Chamber and Community Events to maintain the Bank’s excellent Community reputation
- A member of the Women’s Impact Network through the Charles River Chamber, working specifically to help women in business
Assistant Branch Manager
Middlesex Saving Bank
01.2019 - 01.2021
- Mentor and work with staff to allow them to be successful within the organization
- Maintain superior customer service in all products and services, including lending, fraud prevention and BSA related items
- Foster a branch environment that focuses on compliance, customer service and growth
Senior Banking Specialist
Middlesex Saving Bank
01.2017 - 01.2019
- Provide exceptional customer service, including the opening of accounts, the intake and referring of loans and other bank services
- Cover the Medway Region and additional branches as necessary when a supervisor is needed
- Participated in multiple committees devoted to education and training of employees, including CCE(creating the customer experience), Marketing Ambassador, and LaunchFire (a training platform)
AVP/BRANCH OFFICER
DEAN BANK
01.2006 - 01.2017
- Mentor and develop staff to reach their full potential and move forward in their career
- Worked with the training department to help create and develop a new hire training program, acting as a New Hire Ambassador
- Management position accountable for soliciting business accounts and developing relations in the community to facilitate branch growth
- Originate, underwrite, approve and close personal loans, collateral loans and mortgages
- Develop strategies to increase branch growth and profitability (branch grew from $22 million to $44 million during my tenure)
- Participate in community events and Chamber organizations to position the bank as a leader in the community
Education
Bachelor of Arts - Applied Psychology
Simmons Univeristy
Boston06-1983
Skills
- AML and CAMS certification
- ABA certification
- Microsoft Office proficiency
- Financial analysis
- Branch management certification
- Verafin expertise
- Bridger and Wire Exchange knowledge
- Regulatory compliance
- Quality assurance management
- EDD review coordination
- Team performance monitoring
Timeline
BSA/AML Investigations Supervisor
Brookline Bancorp
10.2023 - Current
Assistant BSA Officer/BSA Manager
Middlesex Saving Bank
01.2022 - 10.2023
Community banking officer branch manager
Middlesex Saving Bank
01.2021 - 01.2022
Assistant Branch Manager
Middlesex Saving Bank
01.2019 - 01.2021
Senior Banking Specialist
Middlesex Saving Bank
01.2017 - 01.2019
AVP/BRANCH OFFICER
DEAN BANK
01.2006 - 01.2017
Bachelor of Arts - Applied Psychology
Simmons Univeristy
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