Diane Lane
Waltham
Summary
Dedicated office professional with strong organizational and communication abilities. Experienced in supporting staff and coordinating community programs, ensuring efficient operations and high levels of customer satisfaction. Committed to enhancing workflow and team collaboration.
Overview
27
27
years of professional experience
Work History
Associate Office Assistant
Waltham Council On Aging
Waltham
10.2023 - Current
- Managed daily office operations to support senior staff and enhance productivity.
- Assisted in organizing community events and programs for local seniors.
- Coordinated scheduling for appointments, ensuring efficient use of resources.
- Maintained accurate records of client interactions and service requests.
- Processed incoming communications, directing inquiries to appropriate personnel.
- Supported staff with administrative tasks, improving overall workflow efficiency.
- Facilitated communication between departments to streamline service delivery for seniors.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Oversees the training and scheduling of volunteers.
- Provides coverage for both Meals on Wheels and Transportation.
Learning Center Paraprofessional
Waltham Public Schools
Waltham
09.2011 - 10.2023
- Worked together as a team to meet the needs of Learning Center students in multiple classes in grades four and five.
- Academically supported students one-on-one and in small groups with a variety of learners to enable accessibility to the content of studies.
- Proctored ANET and MCAS testing.
- Acted as substitute teacher
- Participated in professional development
- Attended coaching and team meetings weekly.
- MTA Cousel Representative.
Office Administrator
Prowindows Inc.
Waltham
01.1999 - 11.2010
- Responsible for all human resources duties, including hiring and termination of employees.
- Responsible for employee health insurance benefits.
- Ensured customer satisfaction.
- Oversaw office administration, scheduling, and general office-related activities.
- Organized files, developed spreadsheets, faxed reports, and scanned documents.
- Maintained up-to-date department organizational chart.
Education
Some College (No Degree) -
Massachusetts Bay Community College
Wellesley Hills, MASome College (No Degree) -
Salem State University
Salem, Massachusetts, MASkills
- Office software
- Document management
- Data entry
- Scheduling coordination
- Client communication
- Customer service
References
References available upon request.
Timeline
Associate Office Assistant
Waltham Council On Aging
10.2023 - Current
Learning Center Paraprofessional
Waltham Public Schools
09.2011 - 10.2023
Office Administrator
Prowindows Inc.
01.1999 - 11.2010
Some College (No Degree) -
Massachusetts Bay Community College
Some College (No Degree) -
Salem State University