Diane Pierre Louis
Danvers
Summary
5+ years experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Beth Israel Health Behavioral Services
01.2022 - Current
- Serve as the first point of contact for patients and families, supporting access to services and maintaining respectful communication.
- Manage intake and insurance authorization to ensure uninterrupted care coordination and compliance.
- Maintain detailed and accurate electronic records via Evolv and Virtual Gateway, aligning with state-level documentation standards.
- Collaborate with multidisciplinary teams, including nursing staff and case managers, to report symptoms, assist in medical crises, and coordinate follow-up care.
- Provide administrative and interpersonal support in a high-volume behavioral health environment.
Mental Health Specialist
Beth Israel Health Behavioral Services
06.2021 - 01.2022
- Supported individuals with mental health and substance use needs in daily routines and program activities.
- Conducted wellness and safety checks, monitored behavior, and enforced program guidelines to maintain structure and safety.
- Facilitated therapeutic engagement through supportive communication, crisis de-escalation, and daily living assistance.
- Worked collaboratively with clinical teams to implement treatment plans and contribute to documentation for patient progress.
Education
Bachelor - Healthcare Studies, Minor in Business Administration
Salem State University
Salem, MA05.2025
Skills
- Behavioral health support
- Accurate medical record maintenance
- Experience with Evolv and Virtual Gateway
- Insurance verification coordination
- Therapeutic support experience
- Team leadership experience
- Strong interpersonal skills with patients and families
- Administrative support
- Spreadsheet tracking
Certification
- CPR
- FIRST AID
- AED
Languages
Haitian creole
Timeline
Receptionist
Beth Israel Health Behavioral Services
01.2022 - Current
Mental Health Specialist
Beth Israel Health Behavioral Services
06.2021 - 01.2022
Bachelor - Healthcare Studies, Minor in Business Administration
Salem State University
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