Dianna Katko
Westfield
Summary
Organized and detail-oriented Office/Business manager with customer service experience. Am able to provide a positive, highly productive and motivated work environment between the teams involved, while keeping customers feeling safe and well taken care of. Proven success in strategic planning, problem-solving, and multitasking.
Overview
8
8
years of professional experience
Work History
Business Manager
Vyacheslav Katko
West Springfield, MA
06.2018 - Current
- Led cross-functional teams to streamline operational processes and enhance productivity.
- Oversaw and Coordinated project timelines and deliverables, ensuring alignment with organizational goals, as well as schedules of each employee.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated in person and over the phone calls with customers and vendors positively with particular attention to problem resolution and project follow through.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in payroll administration, ensuring accurate calculations and timely distribution of employee paychecks.
- Assisted with research in clients requests and needs as well as protocol development.
- Prepared detailed cost estimates and pricing proposals based on project scope, materials, and labor requirements.
- Used Excel and Microsoft Word daily to organize data, prepare invoices, create spreadsheets, and streamline office operations.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Financial management
- Customer service
- Project management
- Employee management
- Time management proficiency
- Financial Transaction processing
- Customer Relationship Management (CRM)
Languages
Russian
Native or Bilingual
Timeline
Business Manager
Vyacheslav Katko
06.2018 - Current
High School Diploma -
Penn Foster Career School
Activities and Honors
Member of my church