Diego Reyno
Worcester
Summary
Diligent Server/Bartender with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
10
10
years of professional experience
Work History
Line Cook/Sous Chef
Table 12
01.2024 - 11.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
Server/Bartender
P.F Changs China Bistro
07.2021 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server
True Food Kitchen
03.2019 - 07.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Server/Banquet Server
Coach Grill
03.2015 - 02.2020
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Provided input on menu design based on firsthand experience with guest preferences and trends observed during previous banquets served at the venue.
Education
High School Diploma -
South Walton High School
Santa Rosa Beach, FL05-2012
Skills
- Time management
- Attention to detail
- Highly motivated
- Cleaning and organization
- Professional attitude
- Reliable and trustworthy
- Exceptional customer service
- Food safety knowledge
- Point of sale operation
- Food preparation
- Allergy awareness
- Cash handling
- Guest engagement
Languages
Spanish
Native or Bilingual
Timeline
Line Cook/Sous Chef
Table 12
01.2024 - 11.2024
Server/Bartender
P.F Changs China Bistro
07.2021 - 01.2024
Server
True Food Kitchen
03.2019 - 07.2021
Server/Banquet Server
Coach Grill
03.2015 - 02.2020
High School Diploma -
South Walton High School
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