Diem Tran
Leominster
Summary
Compassionate program coordinator with expertise in overseeing in-home service operations and facilitating stakeholder meetings. Known for effective communication and creative problem-solving skills that enhance participant satisfaction and ensure quality care.
Overview
12
12
years of professional experience
Work History
Program Coordinator II
Commonwealth of Massachusetts, MassAbility Community Living Division
Worcester
05.2021 - Current
- Outreach conducted to qualified facilities and individuals for demo and ABI/MFP waiver programs.
- Facilitated meetings with contracted vendors, facilities, families, and other stakeholders involved in care.
- Oversaw in-home service operations to ensure safe and quality care for individuals.
- Processed approvals for business administrative tasks and vendor requests, including medical transportation.
- Generated comprehensive reports and documents related to participant care planning.
Clinical Coordinator
Kaleidoscope Family Solutions
Mansfield
04.2018 - 05.2021
- Directed clinical care activities for staff and consumers effectively.
- Collaborated with clinical and management teams to implement consumer care services.
- Evaluated staff performance, identifying measurable outcomes for improvement.
- Monitored and ensured accuracy of clinical reports and database documentation.
Treatment Coordinator
South Bay Community Services
Worcester
08.2017 - 08.2018
- Facilitated psychotherapy groups utilizing tailored curricula emphasizing mental health and life skills.
- Counseled individuals in crisis, connecting them with appropriate treatment programs.
- Conducted progressive evaluations to update treatment plans, collaborating with team and collateral contacts.
- Maintained accurate documentation of progress, incident reports, discharges, and compliance records.
Case Manager
Seven Hills Community Services
Gardner
08.2014 - 07.2017
- Facilitated efficient client care through collaboration with team members.
- Promoted independent decision-making among clients to enhance quality of life.
- Assisted clients with financial management to ensure stability.
- Completed documentation and updated records regarding client interactions.
Crisis Line Counselor
Call2Talk
Framingham
01.2014 - 05.2014
- Connected with callers to assess risk levels and provide immediate resources for high-risk contacts.
- Documented all interactions and follow-up communications for accurate record-keeping.
- Collaborated with team members to deliver efficient care and support for clients.
- Encouraged client independence, enhancing quality of life and financial stability.
- Completed necessary documentation and updates regarding client interactions and services.
Education
Bachelor of Arts - Sociology
Framingham State University
Framingham, MA08-2014
Some College (No Degree) - Psychology And Sociology
Regis College
Weston, MASkills
- Abstract and innovative thinking
- Mediation skills
- Creative problem solving
- Egalitarian instincts
- Active listening
- Diplomatic communication
- Balanced autonomy
- Effective communication
- Data entry proficiency
- Attention to detail
- Organizational skills
- Time management
Languages
- Vietnamese
- English
Timeline
Program Coordinator II
Commonwealth of Massachusetts, MassAbility Community Living Division
05.2021 - Current
Clinical Coordinator
Kaleidoscope Family Solutions
04.2018 - 05.2021
Treatment Coordinator
South Bay Community Services
08.2017 - 08.2018
Case Manager
Seven Hills Community Services
08.2014 - 07.2017
Crisis Line Counselor
Call2Talk
01.2014 - 05.2014
Bachelor of Arts - Sociology
Framingham State University
Some College (No Degree) - Psychology And Sociology
Regis College