Dillon Him
Waiter/Student
Brockton,MA
Summary
Proven expertise in customer service and dining area maintenance, demonstrated through success at Red Crab Juicy Seafood. Skilled in multitasking and time management. Besides from being a diligent worker, education and studying is a top priority to reach the expectations set for myself. Alongside work and education, life is balanced with time for sports, specifically volleyball where professional playing time will be achieved no matter the cost.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Waiter
Red Crab Juicy Seafood
Brockton, MA
07.2024 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Served a table of approximately 40 guests alongside another server while serving other tables.
- Helped serve shots of alcohol to aid my manager during rush hour.
Host
Pho 99 Vietnamese Restaurant
Brockton, MA
10.2022 - 12.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Education
Associate of Science - Biology
Massasoit Community College
Brockton, MA 09.2023 - Current
Skills
Customer service
Dining area maintenance
Safe food handling
Strong multitasking
Time management
Cleanliness
Order taking
Order accuracy
Guest relations management
Order management
Accomplishments
High School Senior Year Achievements
- Highest Serving Accuracy %
- Most Aces Scored
Timeline
Waiter
Red Crab Juicy Seafood
07.2024 - Current
Associate of Science - Biology
Massasoit Community College
09.2023 - Current
Host
Pho 99 Vietnamese Restaurant
10.2022 - 12.2022
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