Dilma Garrison
Malden
Summary
Multi-talented Shift Manager able to work all store positions. Offering 5 years of The Upper Crust Pizzeria industry experience and a demonstrated track record of leadership and operations success. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Skilled call center professional versed in customer support protocols for food. Bring extensive high-call volume experience spanning many years working with all consumers. Superior computer skills and telephone etiquette. Friendly and enthusiastic Shift manager able to consistently meet customer service satisfaction goals. Proactive shift manager with expertise in delivering support services and resolving customer complaints. Trained in POS system and all techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities.
Overview
8
8
years of professional experience
Work History
High School Diploma, Jeremiah E Burke High School
01.2015
Accounting Assistant IV
Harvard University Employees Credit Union
10.2022 - Current
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Used accounting software to prepare weekly and monthly financial reports.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Leadership Manager
Starbucks
09.2019 - 02.2021
- Expanded cross-functional organizational capacity by collaborating across departments on priorities,
- P S
- S
- W H functions and common goals
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
- Developed and maintained relationships with customers and suppliers through continual communication
- Recorded inventory sales into organization's weekly income report
- Applied customer feedback to develop process improvements and support long-term business needs
- Trained and mentored new employees to maximize team performance
- Managed schedules, accepted time off requests and found coverage for short shifts
- Kept employees operating productively and working on task to meet business and customer needs.
Shift Manager
Upper Crust Pizzeria
03.2016 - 03.2019
- Make sure that each guest walk out happier than how they walked in
- Take care of catering orders
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas
- Kept employees operating productively and working on task to meet business and customer needs
- Trained and mentored new employees to maximize team performance
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Provided elevated customer experience to generate loyal clientele
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Housekeeper
Janitorial Company
02.2015 - 01.2016
- Adhered to professional house cleaning checklist
- Verified that all storage areas and carts were clean and organized
- Slid beds, sofas and all type of furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Swept and washed all hard surface floors
- Established and maintained clean and comfortable environments in all types of buildings by vacuuming, cleaning windows and dusting
- Used chemicals and other cleaning equipment in a proper, safe and responsible manner
- Cleaned walls, windows, shades and curtains
- Cleaned and changed bedspreads, blankets and mattresses.
Education
High School Diploma -
Jeremiah E Burke High School
Boston, MASkills
- Planning and organization
- Motivated team player
- POS systems knowledge
- Paying attention to a details
- Multitasking abilities
- Responsible
- Computer skills
- Self-motivated professional
- Teamwork
- Good telephone etiquette
- Business Leadership
- Group Leadership
- Disciplined Leadership
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Portuguese- Crioulo
Native or Bilingual
Timeline
Accounting Assistant IV
Harvard University Employees Credit Union
10.2022 - Current
Leadership Manager
Starbucks
09.2019 - 02.2021
Shift Manager
Upper Crust Pizzeria
03.2016 - 03.2019
Housekeeper
Janitorial Company
02.2015 - 01.2016
High School Diploma, Jeremiah E Burke High School
01.2015
High School Diploma -
Jeremiah E Burke High School
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