Dima Arabi
Worcester
Summary
Friendly customer service, personalized attention to all customers, cash handling, with3 year experience,and excellent ability to perform tasks independently and in groups.
Overview
8
8
years of professional experience
Work History
Account Manager
Rosen & Associate
02.2023 - Current
- Managed banking reconciliations and monthly balance sheet statements.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Completed bi-weekly payroll for company employees.
- Generated monthly and quarterly financial statements for executive review.
- Achieved timely financial reporting through diligent preparation and analysis of monthly, quarterly, and annual reports.
Teller
MILLBURY FEDERAL CREDIT UNION
06.2021 - 01.2023
- Cash handling when making deposits, withdrawals and payments for members
- Cash handling and machine processing for ATM
- Providing special services such as issuing teller’s checks, processing payments on loans and mortgages, and assisting member service representatives for wire transfers, retirement transactions, opening and closing accounts
- Responsible for monthly audit preparations
- Promoting and selling products of the Credit Union such as credit cards, CD accounts and mortgages
- Balancing cash drawers
Money & Customer Service Associate
Walmart
09.2016 - 09.2020
- Handled wire transfers accurately, ensuring timely completion of both domestic and international transactions.
- Answered department phone calls.
- Completed regular audits of cash drawers to ensure compliance with regulatory requirements and company guidelines.
- Enhanced customer satisfaction by efficiently handling cash transactions and providing accurate account information.
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
Education
Bachelor of Arts - Business and Administration, Accounting
WORCESTER STATE UNIVERSITY
Worcester, MA12.2023
Skills
- Multitasking Abilities
- Computer skills ( able to use excel, word and other Microsoft programs)
- Organizational skills
- Calm under pressure
- Active listening
- Verbal communication
- Data entry (quickbook program)
Languages
Arabic
Native or Bilingual
Timeline
Account Manager
Rosen & Associate
02.2023 - Current
Teller
MILLBURY FEDERAL CREDIT UNION
06.2021 - 01.2023
Money & Customer Service Associate
Walmart
09.2016 - 09.2020
Bachelor of Arts - Business and Administration, Accounting
WORCESTER STATE UNIVERSITY
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