Daryna Zimokha
West Springfield
Summary
Ways I would describe myself:
- Loyal
- Reasonable
- Open to correction
- Resourceful
- Respectful
- Cooperative
- Communicative
- Compassionate
- Open for new Opportunities
- Willing to go Above and beyond
- Exited to make new Friends
- Patient
- Led by God
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Chick-fl-A
11.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Customer Service Cashier
Dunkin
05.2021 - 10.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
Education
Associate of Arts - Foundations of Health
Holyoke Community College
Holyoke, MA06-2026
High School Diploma -
West Springfield High School
West Springfield, MA06-2023
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Guest services
- POS system operation
Accomplishments
- I am able to speak English, Russian, And Ukrainian, as well as learning Spanish. I also know some basic Sign.
- I am in church Choir and in the worship group.
- Went on two Missionary trips to Mexico in the last three years.
Languages
English
Ukrainian
Full Professional
Russian
Full Professional
Spanish
Limited Working
Interests
I love to be outside, I try my best to exercise as much as i can to take care of my body I love being connected with my close ones and my local churches I love to sing and I would love to learn how to work with food and drinks more I wish to travel one day and I am exited to be already planning hiking trips and fishing days for this summer
Timeline
Customer Service Cashier
Chick-fl-A
11.2024 - Current
Customer Service Cashier
Dunkin
05.2021 - 10.2024
Associate of Arts - Foundations of Health
Holyoke Community College
High School Diploma -
West Springfield High School
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