Dionis Castillo
Framingham,MA
Summary
Focused professional with 10+ years of experience, knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
18
18
years of professional experience
Work History
Dispatcher /Warehouse Supervisor
Diamond Factory Service
12.2021 - Current
- Assigned Route for 22 Appliance Techs,
- Collaborated Closely With Customers to resolve issues and handle complaints effectively.
- Communicate Work orders,Messages and relevant information to and from work Crews, Supervisor or customer service,
- Collected Payment from drivers in timely manner
- Kept Detailed Record Logs of Relevant Information such as Time date and summary of repair
- Coordinate Service Repairs, Based on Technician Skill and available in coverage area,
- Monitor Routes, Optimized based on weather conditions and Best Way method for 22 Technicians
- Prioritized routing per Customer need and Availability
- Maintained Accurate Driver Records, Cross-Verifying Timesheets against schedules and submitted them to payroll Department
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Promoted diligence and culture of safety for drivers and warehouse operations
Dispatching
RECYCLE THAT CO
02.2015 - 06.2020
- Effectively Manage High volume of inbound/outbound customer calls,
- Assigning routes for 20 drivers
- Coordinated driver Schedules to ensure coverage is met at all times
- Monitor drivers performance and report any issues for 20 Drivers
- Dispatching
- Create Manifest for Drivers Route
- Strategically Planned route via Best way Method
- Delegated tasks
- Zone Routing
- Team Building
- Cross Training
- Interviewing/Scheduling
- Fleet Managing
- Vehicle Maintenance
Operations Manager
DRS LOGISTICS
03.2008 - 01.2012
- Responsible for , supervising, leading, and coach operations staff
- Ability to prioritize and direct the team in a fast-paced environment
- Ability to analyze data and improve operational efficiencies
- Cross-departmental collaboration
- Proactively identify process improvement and implements changes
- Create/maintain a positive work environment in alignment with the company's core values
- Maintain strong relationships with customers
- Oversight of Independent Contractor and Temp Agency employees and equipment management
- Manage warehouse inventory and keep records of the inventory
- Monitor and manage budgets
- Select carriers for transportation and negotiate rates and contracts with carriers
- Respond to and resolve complaints and problems
- Keep up-to-date on shipping carriers, routes and rates and any changes to them
- Routing/Dispatching
- Fleet Management
- Vehicle maintenance
- Vehicle/Rental/Equipment Rental/Dumpster Rental
Driver|Package Handler
FedEx
01.2006 - 01.2008
- Transported deliveries within Dedicated zone
- Safely loaded and unloaded deliveries according to size of load and content description
- Managed discrepancy documentation for incoming shipments
- Submitted all delivery documentation in a timely manner
- Maintained a daily, legible DOT log book and submitted corresponding documents
- Crossed Trained Others On Route
- Communicated professionally, and effectively
- Used forklift and reach trucks for loading and unloading.
- Completed Order Manifest
- EOD logs
Education
Some College (No Degree) - Marketing
Massachusetts Bay Community College
Wellesley Hills, MADiploma -
Framingham High School
Framingham, MA06.2004
Skills
- Excellent Verbal and Written communications and alignment skills
- Planning and Coordinating
- Customer Service
- Microsoft Office
- Outlook/Excel
- Logistic
- Analytical Skills
- Can Do Attitude/Growth Mindset
- Routing/Scheduling
- Prioritizing Time Management
- Detail Oriented
- Forklift/Power/Hand Jacks General Warehouse Equip
- Warehouse and fulfillment
- Supervisory experience
- Dispatcher collaboration
Timeline
Dispatcher /Warehouse Supervisor
Diamond Factory Service
12.2021 - Current
Dispatching
RECYCLE THAT CO
02.2015 - 06.2020
Operations Manager
DRS LOGISTICS
03.2008 - 01.2012
Driver|Package Handler
FedEx
01.2006 - 01.2008
Some College (No Degree) - Marketing
Massachusetts Bay Community College
Diploma -
Framingham High School
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