Djoulissa Mervilus

* Perform a high volume of outbound calls per day to confirm the vendor has received necessary information about payment mapping

* Workload management from excel list and emails

*Review vendor response to support intelligent payment routing

*Escalate errors or anomalies to team lead for issue resolution

*Assist in developing ideas for improving outreach for efficient and effective validations

• Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
• Answered phone with friendly greeting to create positive inbound calling experience for customers.
• Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
• Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.

• Anticipate customer needs, providing them with excellent customer service while upholding brand standards
• Meticulously operated POS system transactions including credit, cash, exchange, returns and refund to ensure seamless and accurate cash flow
• supported the opening and closing of each shift demonstrating leadership and punctuality
• Proactively stayed informed about Target's latest sales offering and signed 150+ customers for loyalty programs.

• Managed multiple tasks in high-volume environment.
• Responded quickly to customer inquiries, answering questions and offering insight into products.
• Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
• Addressed guest complaints and resolved issues to promote satisfaction.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.