Dmitry Apanasik
Mogilev
Summary
Dynamic Operations Specialist with a proven track record at Lyft and iBetting companies, enhancing product quality and operational efficiency. Skilled in content management and cross-functional communication, I excel in leadership roles, driving project success and fostering team collaboration. Achieved significant improvements in customer satisfaction and operational workflows.
Experienced working with teams to produce impactful, leading-edge websites that engage customers and deliver business results. Well-versed in design standards and user preferences.
Overview
8
8
years of professional experience
Work History
Operations Specialist
Freelance (iGaming)
08.2022 - Current
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
- Developed effective improvement plans in alignment with goals and specifications.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
QA Engineer
Lyft
05.2022 - 08.2022
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Kept scripts and test cases updated with current requirements.
- Advised developers on problems with databases, performance and other issues.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Documented testing procedures for developers and future testing use.
Customer Support Specialist
FAST SUPPORT LP
06.2020 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume betting setting, prioritizing tasks to keep up with challenging deadlines.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Helped streamline repair processes and update procedures for support action consistency.
Sales Manager
JSC "Mogilevliftmach"
10.2016 - 02.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to expain sales opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Education
Bachelor of Science - Language Interpretation And Translation
Minsk State Linguistic University (MSLU)
Minsk, Belarus06-2016
Skills
- Content management expertise
- Experience in leadership
- Personnel assessment
- Resource planning and scheduling
- Operational efficiency
- Cross-functional communication
- Materials estimation
- Planning and coordination
- Unified communications integration
- Human relations
Languages
Russian
Native language
English
Advanced
C1
Timeline
Operations Specialist
Freelance (iGaming)
08.2022 - Current
QA Engineer
Lyft
05.2022 - 08.2022
Customer Support Specialist
FAST SUPPORT LP
06.2020 - 05.2022
Sales Manager
JSC "Mogilevliftmach"
10.2016 - 02.2020
Bachelor of Science - Language Interpretation And Translation
Minsk State Linguistic University (MSLU)
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