Dmytro Pronin
Account Manager
Marbella
Summary
Efficient worker, calm, professional, communicative and precise.
Familiar with numerous CRM systems, Excel, Live Agent, Jira.
Fluent enough in English.
Always teach to get understanding of the deepest mechanics and principles of work.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Sales Account Manager
TechVector
06.2022 - Current
- Negotiated prices, terms of sale and service agreements.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Conducted product presentations and demonstrations, resulting in increased product adoption among clients.
- Anticipated clients' needs by staying in touch on regular basis.
- Participated in ongoing professional development activities to stay current on industry trends and best practices.
- Developed a reputation as a trusted advisor among clients by demonstrating exceptional knowledge of products and services.
- Negotiated contracts with favorable terms for both the company and clients, driving mutual success.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Prepared sales presentations for clients showing success and credibility of products.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Technical Support Representative
TechVector
Kyiv
12.2021 - 06.2022
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Compliance Manager
Private Holding
05.2021 - 10.2021
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Succeeded in maintaining a positive relationship with regulators through proactive engagement and timely responses to inquiries.
Quality Control Inspector
RealMarket
Kyiv
10.2020 - 05.2021
- Communicated with production team members about quality issues.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Managed approximately 8 hours of sales manager's conversations recordings a day
Customer Support Specialist
White Rhino
Kyiv
02.2018 - 02.2020
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
- Managed to have 100% inbound call responses
- Trained 2 best Customer Support managers
Retention Specialist
VIASAT
10.2016 - 02.2018
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Built constructive customer relationships to improve loyalty and recommendations.
- Increased customer retention rates by developing and implementing effective loyalty strategies.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
Education
Master of Science - Sociology
State University of Telecommunications
Kyiv Ukraine 09.2011 - 02.2018
Skills
Customer-Oriented
Sales Presentations
Complaint resolution
B2B Sales
CRM proficiency
Customer service expert
Call Center Operations
Document reviews
Document analysis
Quality Control
Product Inspection
Inspection documentation
Languages
Ukrainian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Beginner (A1)
Timeline
Sales Account Manager
TechVector
06.2022 - Current
Technical Support Representative
TechVector
12.2021 - 06.2022
Compliance Manager
Private Holding
05.2021 - 10.2021
Quality Control Inspector
RealMarket
10.2020 - 05.2021
Customer Support Specialist
White Rhino
02.2018 - 02.2020
Retention Specialist
VIASAT
10.2016 - 02.2018
Master of Science - Sociology
State University of Telecommunications
09.2011 - 02.2018
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