Dominique Donna
Mattapan
Summary
Dynamic leader and team motivator dedicated to delivering exceptional customer service, with a proven track record in the construction, mortgage, and real estate industries. Adept at navigating complex challenges and driving projects to successful completion while leveraging multilingual skills in French and Haitian Creole to foster inclusive communication and understanding. Recognized for a strong commitment to excellence and a deep understanding of cultural diversity, which enhances team collaboration and client relations. Passionate about continuous improvement and innovation in service delivery.
Overview
19
19
years of professional experience
Work History
Ground Operations Agent
Delta Air Lines, Inc
09.2024 - Current
- Directed and synchronized ground handling activities, ensuring efficient aircraft turnaround times.
- Collaborated with cross-functional teams to resolve operational issues swiftly and effectively.
- Maintained high standards of professionalism while assisting passengers with special needs or requests during their travel experience.
- Demonstrated strong problem-solving skills in resolving various operational challenges while maintaining a focus on customer satisfaction and overall efficiency.
- Contributed to a positive working atmosphere among colleagues through effective communication skills and teamwork initiatives.
Managing Partner
Boston Caribbean Network
01.2019 - Current
- Manage daily operations including Productions
- Supervise Marketing Team
- Staff Training
- Maintain sponsors relations and coordinate promotions to increase and create new revenue.
- Review daily and overall financials to ensure profitability.
- Facilitate integration of the youth within our community to develop skills relating to the media
- Manage new projects and delegate specific tasks to our staff.
- Instilled values to help young people make ethical and moral choices.
- Created and promoted arts and entertainment, bringing passion and experience to elevate arts in local community.
- Delivered assistance and mentorship on community engagement strategies to build sustainable partnerships.
- Built stronger youth by teaching leadership skills and sharing job knowledge.
Owner
Mega Star Home Repair
01.2007 - 08.2020
- Developed and implemented forecasting strategies to enhance financial sustainability and profitability.
- Elevated customer satisfaction by delivering exceptional service and optimizing operational efficiency.
- Analyzed customer needs and presented optimal solutions to enhance satisfaction and outcomes.
- Facilitated contract negotiations with suppliers, achieving favorable pricing and terms to reduce overall operational costs.
- Achieved successful home transformations through meticulous project management and skilled execution of repairs and renovations. Enhanced property value by delivering high-quality remodeling services that met client specifications and timelines. Drove customer satisfaction by maintaining a focus on detail and craftsmanship throughout all phases of home improvement projects.
- Achieved timely completion of roofing projects through effective team coordination. Enhanced project outcomes by implementing innovative roofing techniques. Improved client satisfaction by delivering high-quality roofing solutions consistently.
- Oversaw home addition projects from conception to completion, managing resources and timelines effectively. Collaborated with contractors and stakeholders to ensure alignment with project goals. Facilitated communication among team members to enhance project efficiency.
- Assisted in creating various painting projects by preparing surfaces and selecting appropriate materials. Supported team members in executing painting tasks efficiently. Contributed to maintaining a clean and organized workspace throughout the painting process.
- Managed comprehensive construction activities for projects, focusing on quality control and compliance with safety standards.
- Manages construction activities
- Created comprehensive specifications and cost estimates to facilitate budgeting and resource allocation.
- Collaborated with homeowners to establish clear project expectations and timelines.
Branch Manager
Mass Mortgage Capital Group
03.2009 - 12.2014
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Oversaw loan process from origination through closing to check that every client received exemplary service.
- Counseled clients on home purchasing and loan process as well as on industry topics.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Coordinated preparation of external audit materials and external financial reporting.
- Analyzed competitors and market trends to facilitate business growth.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Created financial management mechanisms to minimize financial risk to business.
Education
High School Diploma -
Metropolitan School
Port Au Prince, HaitiSkills
- Understanding of policies
- Legal paperwork management
- Proficient in verbal and written communication
- Effective problem-solving
- Organizational time strategies
- Efficient task organization
- Building strong relationships
- Understanding of regulations
- Strong team management skills
- Bilingual in Haitian Creole and French
- Proficiency in real estate financial analysis
- Detail-oriented with sound judgment skills
- Creative problem solving
Accomplishments
- Supervised team of Twelve staff members.
Languages
French
Full Professional
Haitian Creole
Native or Bilingual
Timeline
Ground Operations Agent
Delta Air Lines, Inc
09.2024 - Current
Managing Partner
Boston Caribbean Network
01.2019 - Current
Branch Manager
Mass Mortgage Capital Group
03.2009 - 12.2014
Owner
Mega Star Home Repair
01.2007 - 08.2020
High School Diploma -
Metropolitan School
Education and Training
- Media Production
- Broadcasting