Donna Allen
Onset
Summary
Co-Owner of an Automation Co for more than 25 years. Licensed Massachusetts Class D low voltage. Licensed Alabama Property, Casualty, WC and Crop adjuster. Excellent customer service skills. Highly motivated and organized with an eye for detail and a strong work ethic and exemplary time management skills. Many years of experience in various professional office settings.
Overview
29
29
years of professional experience
Work History
Service Coordinator
Everon Solutions Formerly ADT
04.2024 - Current
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Responsible for scheduling a high volume of Commercial Fire alarm and Sprinkler inspections.
- Proficient in, Word, Excell, Internet, Intuit, JST and Master Mind scheduling software.
- Coordinated and monitored service activities to confirm work met all requirements.
- Established and maintained service schedules for several projects to help plan organize workload.
- Pull permits for fire and sprinkler inspections when required by AHJ.
- Monitor and maintain Building Reports in accordance with NEC and NFPA.
Accounting Assistant
Southern Consulting Group
01.2020 - Current
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Used accounting software to prepare weekly and monthly financial reports.
- Managed 15 to 20 appointments per day.
- Increased customer retention rate by 30%
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process
- Completed payroll functions to facilitate accurate and prompt staff payments
Vice President
Home Paradise Inc
01.2005 - Current
- Class D Electrical License,
- Service calls and technical support.
- Oversaw business budget planning and administration, accounting functions, purchasing and weekly payroll.
- Managed over 50 calls per day
- Increased company sales by 50%
- Reduced inventory cost by 30%.
- Identified opportunities to improve business process flows and productivity.
- Monitored industry trends, keeping current on latest changes and competition in industry.
Customer Service Rep/Phlebotomist/Billing/Coding
C-LAB
12.1995 - 07.2005
- Handled diverse range of customer service calls,
- Researched various specialized test procedures.
- Communicated with Physicians, clinicians and patients.
- Collected and properly labeled 300 specimens per day.
- Assigned correct code to describe type of service patient received.
- Ensure codes are applied correctly during medical billing process and creating claim to be paid by insurance carriers.
Unit Coordinator
Rehabilitation Hospital Of The Cape & Islands
01.1996 - 01.1998
- Assisted in supporting patients and medical staff.
- Managed over 75 calls per day.
- Organized and maintained 80 patient charts as well as admissions and discharges.
- Responsible for transcribing doctors dictated clinical notes and test.
- Facilitate and coordinate physician orders. Maintain current and accurate medical records.
Education
P&C, WC, CROP Adjuster License - Insurance Claims Adjuster
Adjuster Pro
05.2023
Class D Electrical License - Low Voltage Electrician
Massasoit Community College
Brockton, MA04.2007
Phlebotomy Technician Certification - Phlebotomy
Sandwich High School
East Sandwich, MA10.1998
Associate of Science - Medical Records Technician/Coding
Fisher College
Boston, MA05.1996
Skills
- Exemplary Customer Service
- Computer Operation, Microsoft Office, Excel
- Communication Skills,
- Purchasing, Conflict Resolution, Negotiating
- Problem Solving
- Time Management
- Extremely Organized
- Attention to Detail
Timeline
Service Coordinator
Everon Solutions Formerly ADT
04.2024 - Current
Accounting Assistant
Southern Consulting Group
01.2020 - Current
Vice President
Home Paradise Inc
01.2005 - Current
Unit Coordinator
Rehabilitation Hospital Of The Cape & Islands
01.1996 - 01.1998
Customer Service Rep/Phlebotomist/Billing/Coding
C-LAB
12.1995 - 07.2005
Class D Electrical License - Low Voltage Electrician
Massasoit Community College
Phlebotomy Technician Certification - Phlebotomy
Sandwich High School
Associate of Science - Medical Records Technician/Coding
Fisher College
P&C, WC, CROP Adjuster License - Insurance Claims Adjuster
Adjuster Pro
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