Donna McWhinnie
Athol
Summary
Adept Foodservice Director with a proven track record at Quabbin Valley Healthcare, where I spearheaded initiatives to enhance cleanliness, organization, and customer satisfaction. Skilled in inventory management and staff training, I successfully negotiated vendor contracts, improving operational efficiency by 30%. Renowned for fostering team collaboration and implementing cost-control measures, my leadership significantly elevated service delivery standards.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Foodservice Director
Quabbin Valley Healthcare
Athol
08.2004 - Current
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Developed and implemented food service policies and procedures.
- Negotiated contracts with vendors and suppliers to secure favorable terms.
- Scheduled staff shifts and managed payroll records for hourly employees.
- Promoted positive relationships between front-of-house staff and back-of-house personnel.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
- Evaluated and updated food service policies and procedures to align with industry best practices.
- Inspected dining and serving areas for cleanliness and proper setup.
- Oversaw food preparation, production and presentation according to quality standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Directed daily operations of food service department, ensuring compliance with health and safety standards.
- Managed budget for food service operations, including cost control and financial reporting.
- Collaborated with marketing team to promote new menu items or specials.
- Collaborated with dietitians to create specialized dietary plans for diverse needs.
- Trained and supervised food service staff to enhance service delivery and efficiency.
- Established and maintained health and safety protocols in all food service areas.
- Analyzed customer feedback to identify areas for improvement and implement changes.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
Education
Hospitality Management
DeVry University
Nutrition And Food Training
University of Florida
Gainesville, FLSkills
- Process updates
- Portioning
- Food safety control
- Employee scheduling
- Health inspections
- Allergen awareness
- Continuous operational improvement
- Inventory management
- Staff supervision
- Ordering and purchasing
- Staff productivity management
- Staff training and development
- Menu development
- Cost control
Certification
- Serv Safe Certified
- Food Handlers Certificate
- Nutrition and Foodservice Professional Training
References
References available upon request.
Timeline
Foodservice Director
Quabbin Valley Healthcare
08.2004 - Current
Hospitality Management
DeVry University
Nutrition And Food Training
University of Florida
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