Donna I. Bennett
Dracut
Work Preference
Summary
Detail-oriented professional with strong problem-solving skills in data analysis and customer service. Experienced in composing correspondence and investigating records, resulting in enhanced communication and operational efficiency. Respected team player known for being an "out-of-the-box thinker" with a "can do attitude" and a professional, pleasant disposition.
Overview
44
44
years of professional experience
Work History
Head Clerk, Purchasing
City of Lowell
Lowell
09.2019 - 06.2026
- Interprets policies, rules and regulations of the department
- Enters data for service/Purchase Orders and other department reports
- Composes correspondence which requires specific knowledge of methods and procedures; answers questions from the public in person and over the phone
- Receives requests for information and investigates records, files and computer system to obtain this information
Accounts Receivable Specialist
Lowell Sun
Lowell
04.1994 - 05.2019
- Quickly resolving questions/problems, on the phone or in person, related to subscriber and carrier billing issues with customers, District Managers and Customer Service
- Processed, posted and reconciled receivable receipts including cash, checks, credit cards, PayPal, Lockbox and ACH as well as refunds, petty cash and cash drawers
- Played an integral role with the Circulation team in development, testing and implementing new software systems; motivating and training all levels of personnel on these new systems
Scientist
Textron Defense Systems
Wilmington
03.1982 - 05.1993
- Analyzed data for Test Rocket systems to inform development and enhance system performance.
- Obtained top secret clearance through rigorous background check.
- Developed software solutions to support engineering projects and improve system functionality.
Education
Bachelor of Science - Mathematics/ Concentration in Computer Science
University of Massachusetts, Lowell
Lowell, MA05-1980
Skills
- Policy interpretation
- Purchase order management
- Correspondence composition
- Records investigation
- Billing resolution
- Cash reconciliation
- Software implementation
- Training facilitation
- File and database management
- Bookkeeping
- Document archiving
Timeline
Head Clerk, Purchasing
City of Lowell
09.2019 - 06.2026
Accounts Receivable Specialist
Lowell Sun
04.1994 - 05.2019
Scientist
Textron Defense Systems
03.1982 - 05.1993
Bachelor of Science - Mathematics/ Concentration in Computer Science
University of Massachusetts, Lowell